Clinical Office Coordinator- Wound Care

About the role

The Office Coordinator is responsible for the smooth and effective operations of the clerical, billing, admission/registration and patient scheduling aspects of the Wound Center. Also responsible for financial tracing of revenues. Collaborates with the Clinical Supervisor.

Responsibilities

• Enter all patient demographics, charges and insurance information with complete accuracy as well as hospital postings of all adjustments and dates of service. Inputs all facility charges.
• Establish a system to be able to track managed care patients and the number of approved visits along with the authorizations number from the payer.
• Coordinate the billing program with the hospital through the integration of the software program, wound charting program.
• Maintain a scheduling system for patients on a rotational basis for physician assignment, based on insurance participation, medical staff by-laws (i.e. podiatrists) and physician preference.
• Establish a system to track cancelled appointments and reschedule those patients.
• Schedule/verify all patient appointments and collaborate with the Clinical Supervisor in scheduling emergency patients visits.
• Make appointment confirmation calls to patients one day prior to their scheduled appointments in the wound center.
• Maintain and update as necessary a list of insurance plans that each Wound Center panel physician participates in.
• Help schedule follow-up test/procedures that are required before the patient leaves the wound center.
• Ensure timely completion of chart (per hospital policy) in order for it to be sent to medical records once the patient is discharges from the Wound Center.
• Submits CPT/DX codes to physicians billing program (Mysis).
• Establish a system to track downstream revenue.

Requirements

• High School graduate required
• Computer literacy required (Word, Excel)
• Basic Finance knowledge
• Positive service-oriented interpersonal and communication skills required

Qualifications

• Associate Degree in Business Administration/Systems preferred
• 2-4 years Medical billing and ICD-9 experience preferred
• Medicare experience preferred
• Cerner experience preferred
• Valco Proxy program experience preferred