Clinical Office Assistant

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner; collects insurance co-payments and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel; coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system; coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls, and resolves problems appropriately.
• Assembles, copies, and releases patient medical records; works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently; operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations; processes patient registration and obtains required information.
• May process billing/reimbursement forms and other department records; maintains logs and reports; performs simple calculations as needed.
• Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Requirements

• High School Graduate.
• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.

Skills

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Physical Requirements and Working Conditions

• Ability to sit, walk, stand, bend, and lift frequently throughout the workday.
• Must be able to occasionally lift items weighing up to 20 lbs.
• Must have functional speech, vision, and hearing.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.