Clinical Navigator - SBHC

Job Summary

Performs various administrative, clinical, and care navigation activities under the direction of the School Based Health Center leadership and clinic provider(s).

Duties

• Patient Check-in/out: Greeting patients, verifying demographics, and collecting co-pays.
• Scheduling: Booking, rescheduling, and confirming appointments.
• Insurance & Billing: Verifying insurance coverage and processing billing information.
• Records Management: Answering phones, maintaining Electronic Health Records (EHRs), and managing office correspondence.
• Ordering: Orders supplies for the SBHC as needed.

Back Office (Clinical)

• Patient Preparation: Escorting patients to exam rooms, obtaining medical histories, and recording symptoms.
• Vitals: Taking and logging vital signs (blood pressure, height, weight, temperature, pulse).
• Assisting Providers: Helping providers with examinations and minor in-office procedures.
• Lab Work & Testing: Collecting specimens (blood, urine), performing basic lab tests.
• Documentation: Documenting in the EMR according to TSMH policy and procedures.

Clinic Navigation

• Aid patients as needed to coordinate referrals, follow up.
• Aids with connection to necessary community resources (example: food pantry, etc.).
• Communicates with parents, other healthcare professionals, and academic stakeholders.
• Tracks and reports information on SBHC operations and activities.

Education And Training

Certified Medical Assistant, required.

Licenses And Certifications

• Washington State Medical Assistance license, required.
• Current American Heart Association’s BLS/CPR certification card on hire or within orientation.

Experience

Previous administrative and clinical experience preferred.

Skills And Abilities

• Familiarity with medical terminology.
• Must have excellent communication skills both verbal and written.
• Attention to detail.

Full-Time And Part-Time Benefits Overview

• Paid Time Off.
• Medical, Dental, and Vision.
• Retirement - 403(b) with matching contributions.
• Employee Assistance Program.
• Tuition Reimbursement.
• Flexible Health Spending Account and Dependent Care Spending Account.
• Life Insurance.
• Employee Wellness Program.

About TriState Health

Learn more about TriState Health here. TriState Health is located in Clarkston, WA, which is nestled within the Lewis Clark Valley. The Lewis Clark Valley is a hidden gem, located at the confluence of the Snake and Clearwater Rivers and at the mouth of Hells Canyon, America’s deepest river gorge. With a mild climate and a four-seasons environment, the valley offers a wide variety of year-round family friendly happenings. Spend time boating on the river, hiking, skiing at nearby resorts, savoring delicious wines and cuisines, attending sporting events, and more!

Our Mission

Your Health Is Our First Priority!

Our Vision

We place the healthcare needs of our community first by partnering to bring care beyond our walls through innovative technology and collaboration.

Our Values

• Quality.
• Compassion.
• Respect.
• Collaboration.
• Innovation.