Clinical Manager-Registered Nurse (RN)

Reserve Care is the new name of Hospice of the Western Reserve, reflecting our expanded scope while honoring nearly 50 years of trusted service. We deliver expert hospice, palliative, and grief support with the same compassionate team, walking alongside patients, families, and communities during life’s most important moments.

About the role

The Clinical Manager (Internal; Clinical Team Leader) is responsible for general management, supervision, and leadership of a hospice transdisciplinary team. This role demonstrates knowledge of and commitment to the organization’s mission, culture, fiscal, customer service, and management principles, and acts as Reserve Care’s representative to hospitals, the medical community, and external providers.

Responsibilities

• Maintains open communication and networking with other hospice offices
• Coordinates cross coverage as needed
• Assists with consultation and coordination of services involving agency providers, nursing facilities, and/or physicians
• Provides management and leadership of a hospice team
• Coordinates and supervises all clinical staff in relation to program and clinical services
• Participates in the selection, orientation, and evaluation of clinical staff
• Oversees case assignments for team
• Provides direct patient and family care as appropriate and may include supervised home visits with staff members
• Facilitates or oversees the facilitation of care conferences for team
• Provides assistance to the team in identification and resolution of problems and concerns in patient/family care and in the plan of care
• Provides clinical guidance/education through team and staff meetings
• Provides consultation to all team members related to specific patient/family care needs
• Assists in staff development and educational programs for the team
• Assists in the coordination of volunteers and volunteer training
• Oversees continuing compliance with internal and external regulatory standards including Medicare, Medicaid, licensure, JCAHO, corporate compliance and agency policies/procedures
• Possesses a thorough understanding of Medicare hospice regulations and other regulatory hospice requirements as it relates internally and to all external relationships
• Participates as required in the QA process pertinent to hospice service; focus on Quality Scores and Public Reporting
• Participates in public relations, community outreach and promotion of HWR and Advisory Councils
• Assists with all survey preparation and coordination
• Collaborates with Centralized Medical Records for oversight of clinical records
• Demonstrates fiscal responsibility for the team budget through the judicious allocation and monitoring use of resources; reviews variance reports and maintains Compass standards
• Demonstrates and promotes positive customer service responsiveness internally and externally according to agency standards
• Participates in on-call as assigned
• Serves on committees as assigned
• Performs other duties as assigned

Requirements

• RN License or other related Clinical Professional License
• BSN Clinical background with Bachelor’s degree preferred
• Hospice/Palliative Care experience preferred
• Supervisory experience preferred
• Independent and analytical thinker
• Previous experience in hospice or health care operations preferred
• Working knowledge of basic Microsoft Office Suite applications

Benefits

Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts; Tuition Assistance; Technology Package; Protocols in place for wellbeing during COVID-19

Conditions Of Employment

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Ability to provide proof of eligibility to work in the United States
• High level of integrity, ethics and professionalism