Clinical Manager, Quality Assurance
About the Role
The Clinical Manager, Quality Assurance (“CQM”) is primarily responsible for regularly evaluating the treatment progression of client programs through in-person observation, review of data, and direct communication with assigned staff. Verbal and written feedback is delivered to the staff in an effort to ensure the client is progressing in alignment with their treatment plan. This position reports to the local Clinical Director(s).
ACES offers our supervisors the flexibility and autonomy to deliver care where it’s most clinically appropriate—whether that’s in-center, in-home, or via telehealth—and to build schedules based on the individual needs of their clients.
Responsibilities
Working under the supervision of the Clinical Director(s), essential job responsibilities include, but are not limited to:
- Maintain a small to moderate caseload
- Assist Clinical Director(s) with intervention on clinical cases to influence positive outcomes
- Collaborate with the Program Manager on client cohort progress and communication to payor
- Evaluate clinical quality of assigned cases by providing consultation and supervision and communicating with Behavioral Interventionists (BI’s) and parents/caregivers to get additional feedback and input regarding treatment prognosis
- Regularly provide collaboration on cases that are not progressing in alignment with their treatment plan (e.g., facing significant barriers to progress)
- Participate on cases that need advanced clinical consultation by working alongside the treatment team to modify treatment plans
- Communicating with parents regarding any clinical concerns related to the client program
- Provide parent training workshops and services that provide opportunities for higher levels of parent participation
- Attend IEP meetings (as approved by funding sources or as needed)
- Monitor and provide input regarding outcome data, with support of the Director of Client Outcomes, in their region including but not limited to:
- Standardized assessment trends
- Level of service recommendation trends
- Length of time in treatment trends
- Transition status trends
Qualifications
Required:
- Ability to work independently with only general supervision
- Minimum Master’s Degree in Applied Behavioral Analysis, psychology, education, social work or other related field; and BCBA certification or clinical license
- 3+ years (5+ years preferred) of clinical supervision experience as a BCBA
- Valid driver’s license and/or access to reliable transportation
- Background check, tuberculosis test, LiveScan fingerprint and any other funding source required clearance
- Comfortable working in home, community, school, clinic, and military base environments
- Comfortable working in group settings and leading small groups of staff and clients
- Strong desire to support and develop skills and abilities of staff
- Proficiency with MS Office Suite, word processing, spreadsheets, e-mail, database software, project management software
- Highly organized
- Professional, positive attitude
- Excellent communication skills
Preferred:
- 5+ years’ experience working with clients with ASD or other special needs
- 5+ years training and/or education related to ASD
Physical Requirements
- Ability to exert up to 10 pounds of force and lift/move up to 25 pounds
- Direct work with clients may include, without limitation, the following physical demands: sitting, kneeling, squatting, running, twisting and turning, reaching above shoulders and/or frequent physical transitions
Compensation & Benefits
- Base Compensation: $90,000 to $105,000 annually, plus lucrative individual sign-on bonus opportunities
- Annual Incentives: Up to $30,000 in annual incentives based on performance
- Bonus Opportunities: Sign-on, retention, and relocation incentives available based on location and organizational needs
- Relocation Assistance: Up to $10,000 (where applicable) in relocation assistance, provided as a lump sum payment to cover moving expenses, travel costs, and other support to help you settle within 10-15 miles of one of our centers
- Paid Time Off: Up to 26 paid days off annually, including holidays, vacation days, and sick leave
- Comprehensive Benefits: Medical, dental, and vision insurance within 30 days of joining, along with a 401k retirement plan, and more
- Referral Bonuses: Earn up to $3,000 for referring qualified candidates
About ACES
ACES is a rapidly growing company of autism services that is dedicated to enhancing the quality of life for individuals and families impacted with autism or other special needs. We provide comprehensive, professional services to maximize individuals' potential in the home, school and community, throughout their lifespan. ACES’ distinguished care is grounded in an industry-leading model of behavioral artistry – which combines the best clinical practice of traditional Applied Behavioral Analysis (ABA) with humanistic elements that help our clients generalize their skills and gain independence. At 30+ locations, we are motivated to grow both so that we can serve more clients and close the significant supply gap that currently exists across the United States.
- National Recognition: ACES is the sole autism provider recognized for quality care by Aetna/CVS’s Institute of Quality
- Expert Team: Join a team of over 400 Board Certified Behavior Analysts, renowned for their expertise and dedication
- Industry Accolades: Forbes has named us one of the Best Mid-Sized Workplaces, reflecting our commitment to excellence
- Legacy of Excellence: Benefit from the expertise of one of the longest-standing providers of ABA therapy worldwide