Manager, Quality Assurance

Responsibilities

• Provides overall supervision to the technical and administrative staff.
• Responsible for the selection, retention, training, scheduling, evaluating and counseling of QA employees.
• Ensures efficient operation of the department to maximize employee utilization and continuous workflow.
• Maintains good client relations and fulfills public relations responsibilities with an open-door policy.
• Participates in “Sales Academy” and prepares and presents data to clients as requested.
• Evaluates problems identified by clients or technical staff.
• Manages the public health surveillance process for reporting to regulatory agencies, including interfacing with the agencies.
• Monitors weekly/monthly DiH2O and autoclave records.
• Reviews proficiency program submission forms.
• Performs other ancillary duties as assigned.

Qualifications

• A minimum of one year of supervisory experience is required.
• Strong statistical analysis background and knowledge of specific software applications.
• Knowledge of management, administrative, and supervisory practices, with ability to plan and direct QA staff.
• Leadership skills and managerial ability.
• Ability to effectively communicate both verbally and in writing.
• Ability to work well independently and under pressure.
• Excellent computer skills, especially in the use of Microsoft Office Suite, and Excel.
• ASCP International Medical Technologist (MT) certification.
• Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) preferred.

About the Role

The Quality Assurance Manager directs the training, development, and supervision of departmental personnel; plans and schedules the activities of the department; manages the public health reporting process; assumes the responsibility for the proper application of laboratory policies and procedures; and operates the department on a cost effective basis.

The incumbent actively supports and complies with all company and departmental policies and procedures.