Clinical Manager Nursing Support Services

Essential Duties And Responsibilities

• Supervises and manages the Nursing Office and Select Float Pool personnel.
• Interviews, hires, and manages the performance of the Nursing Office and SFP personnel.
• Maintains oversight of new hires and their progress towards completion of orientation.
• Observes and maintains records of staff competency at least yearly and conducts all probationary and annual appraisals in a timely manner per hospital policy.
• Organizes and coordinates the daily services of the departments. Sets appropriate priorities, uses time effectively.
• Develops, implements, and enforces departmental policies and procedures that guide and support the provisions of services.
• Demonstrates financial accountability. Provides input on cost savings and productivity enhancements.
• Communicates regularly with staff on progress toward defined goals/required results. Is open to suggestions and new ideas from staff. Provides specific feedback, coaching, and corrective action when necessary.
• Exemplifies superior customer service skills and performs service recovery when appropriate.
• Attends all management meetings and shares information with staff through regularly scheduled departmental meetings and other methods of communication.
• Fosters teamwork among staff. Engages employees in the decision-making process when appropriate.
• Values diversity.
• Demonstrates a collaborative and supportive alignment with the Department Director toward Department goals and initiatives.

Professional Role Development

• Develops own nursing knowledge via practice, observation, professional literature, networking, and attending continuing education programs.
• Develops and maintains Unit Council. Mentors the UC Facilitator, by providing problem-solving, conflict-resolution, and meeting-management support.
• Evaluates outcomes of unit council against identified goals.
• Promotes best practice by demonstrating a commitment to quality patient care and the profession of nursing.
• Promotes innovation and creativity in the practice environment.
• Serves as a mentor for new employees.
• Accepts constructive feedback about performance or behaviors and shows evidence of change.
• Demonstrates verbal and writing skills that are appropriate for healthcare communication.
• Adheres to the Department of Nursing Dress Code.

Department of Nursing and Organization Support

• Attends assigned committee meetings and contributes to the committees.
• Supports Nursing Director in identification and resolution of issues.
• Participates as a leader in projects directly impacting nurse staffing and patient care.
• Communicates support of organizational values and strategies.
• Serves as a leader in supporting the following organizational programs: Magnet®, iCare/BE Values, Joint Commission Disease Specific Certification, Nursing Councils, and integrates their standards into clinical practice and other program as they develop.
• Reviews nursing quality data, e.g. NDNQI and identifies how to apply best practice into own practice and mentor others towards meeting quality target goals.
• Maintains focus on patient throughput and facilitates efficient processes.
• Maintains the ability to perform, support, and assume the role of Nursing Supervisor when needed.

Departmental Support

• Performs assigned duties to maintain unit in a state of survey readiness and maintain quality initiatives.
• Facilitates staff meetings on a regular basis.
• Keeps office and work environment neat and organized.
• Performs other duties as designated by the Director.