Clinical Manager - Chicago, IL

Essential Duties & Responsibilities

• Provide case coverage as needed
• Manage day-to-day operations of technologists and Team Leads
• Complete annual performance evaluations for technical staff and identify opportunities for professional development
• Collaborate with schedulers to manage the clinical schedule and ensure adequate case coverage
• Communicate and implement clinical and operational policies and protocols
• Review (KPIs) monthly with the senior management team and identify opportunities for improvement
• Lead efforts to resolve issues and improve upon KPIs.
• Develop and maintain relationships with accounts and internal stakeholders through various means, including daily presence in operating rooms and surgeon offices. Resolve escalated customer service issues.
• Ensure timely close out of clinical cases with technologists.
• Participate in management call rotation for after-hours scheduling, support, and logistics
• Oversight and Credentialing: Assign oversight to neurotechnologists as necessary. Work with the credentialing specialist to ensure timely credentialing of new employees and ongoing compliance of existing team members
• Recruitment and Onboarding: Interviewing prospective neurotechnologist hires Complete new employee onboarding according to checklist
• Business Development: Work with sales and marketing teams to maintain high levels of customer service and identify new business opportunities.
• Team Engagement: Organize monthly group calls, quarterly meetings, and team bonding events
• Provides monthly business reports to field director