CLINICAL MANAGER BH

About the Role

The Clinical Manager is responsible for the overall supervision of clinical services and individual supervision at the Peer Support House, which provides ongoing crisis residential services to individuals involved with the criminal justice system and at risk of experiencing a mental health crisis following release from incarceration or forensic hospitalization. The Clinical Manager will provide direct supervision of the Site Supervisor, Office Manager, and Nurse.

Responsibilities

• Responsible for overall clinical coursework, such as clinical interventions, PIR follow-ups, and coordination of clinical services.
• Oversee and coordinate all in-house clinical services including individual and group therapy.
• Oversee PIR assessment and evaluation process, as well as ensuring the completion and accuracy of clinical documentation.
• Perform case consultation with other professionals, external and internal, to gather a better perspective around participant’s quality of care, progress, and service integrity.
• Continuously assess effectiveness of treatment interventions and audit progress notes.
• Oversee the data entry of notes and other documentation required by CBH and RHD into required database systems, including the RHD Electronic Health Record (EHR).
• Responsible for primary communication and coordination of services with the Nurse and Psychiatrist.
• Participate in the program referral process including conducting initial assessment of PIRs while incarcerated or hospitalized.
• Coordinate with program leadership team on coverage issues and anticipate crisis.
• Participate in team meetings and evidence-based practice.

Requirements

• Certificate of licensed social worker from PA State Board of Social Workers, Marriage & Family Therapist & Professional Counselors is required.
• Experience in the field of forensics is preferred.
• Peer Specialist Supervisor’s Certification preferred.
• At least four (4) years of direct care, mental health, and work experience.
• Master’s degree from an accredited university in Psychology, Social Work, Human Services, or a related field.
• Be 21 years of age or older.
• Basic working knowledge of all Microsoft Office programs.
• Possess a valid driver's license.
• Ability to carry out duties without direct supervision.
• Subject to employment screenings, including PA State Criminal History & FBI clearance, if applicable.

Skills

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.