Clinical Manager

About the role

The Center Clinical Manager (CCM) is an active leadership role responsible for the day-to-day management of back office center operations, which may include but is not limited to: clinical quality, compliance, human resources, patient experience and direct team member supervision. The incumbent in this role oversees the hiring, performance management, training and day-to-day functions of center team members, including but not limited to: Care Promoters (all levels), Pharmacy/Medication Technicians and X-ray Technicians. He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates thorough knowledge and proficiency in healthcare data analytics, clinical protocols and leadership to ensure the center's successful operation.

Responsibilities

• Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
• In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical performance metrics, growth strategy and membership goals are regularly met and/or exceeded.
• Ensures proper back office staffing scheduling, approves staff payroll and PTO, plans for and manages staffing shortages.
• Performs direct patient care duties as/when needed. Patient care may include all duties roles and responsibilities of a Care Promoter.
• Uses data analytics and dashboards to assist with the development and execution of business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps) and support our core model.
• Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach and manage clinical staff performance; implements progressive improvement plans and disciplinary action when needed.
• Manages medical equipment and supply inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions, initiates service and repair requests and inspects new equipment.
• Ensures key performance targets are met, including but not limited to: Key Performance Metrics (KPI) metrics, wait times, patient experience and staff engagement and turnover.
• Leads high quality selection, hiring and on-going training and education for clinical staff and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new clinical team members ensuring they are fully trained in their duties including philosophy of care, patient flow and clinical competencies.
• Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards and internal audit requirements of ChenMed.
• Completes all required training to dispense medications from medication room.
• Performs other duties as assigned and modified at manager's discretion.

Qualifications

• High school diploma or GED equivalent required.
• BA/BS degree in Business or Healthcare Administration or a healthcare related field preferred.
• Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a nationally accredited Certified Medical Assistant required; other clinical licensure/certifications above the minimum requirement may also be considered.
• A minimum of 5 years progressive work experience in a medical clinic, hospital or similarly regulated healthcare environment required.
• A minimum of 2 years management experience with direct reports required; in a medical clinic, hospital or similarly regulated environment strongly preferred.
• IV Therapy certification for LPNs where required by State Board of Nursing.
• Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment.
• Experience working with geriatric patients is preferred.
• EMR system experience a plus.

Skills

• Highly developed healthcare operations and clinical acumen.
• Superb knowledge and understanding of general clinical operations, practices, techniques, medical products, processes and procedures.
• Advanced skill in screening patients, medication administration, wound care, vital signs, and drawing blood and other specimens for laboratory work.
• Excellent oral and written communication skills.
• Excellent leadership, interpersonal and organizational skills. Able to effectively coach, mentor, inspire and encourage top performance.
• Proven ability to consistently meet and regularly exceed organizational metrics.
• Ability to nurture and maintain high clinical staff engagement and low turnover.
• Ability to effectively collaborate and influence team members, including PCPs, Providers and Specialists, market/region/division leaders, center and dyad leaders, nursing staff, and front office staff.
• Capability to effectively resolve problems and achieve team goals.
• Ability to efficiently multi-task, seamlessly shift priorities and manage multiple projects in tandem. Ability to be and remain calm and flexible in busy or stressful situations.
• Detail-oriented to ensure accuracy of patient care, staff scheduling and other pertinent duties.
• Customer-focused, compassionate and empathetic with our patient population and their family members.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position.
• Ability and willingness to travel locally, regionally and/or nationwide up to 10% of the time.
• Spoken and written fluency in English; Bilingual a plus (Spanish/Creole).
• This job requires use and exercise of independent judgment.

Pay

$54,358 - $77,655 Salary. The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.