Clinical Manager

About the role

The Clinical Manager at Intuitive Health is responsible for the leadership and management of the non-physician clinical staff in conjunction with the Program Director and Hospital Partner to provide patients with exceptional customer service through sound clinical practices and efficient operations.

Responsibilities

• Manage the non-physician clinical staff in collaboration with the Program Director and Hospital Leadership
• Recruit and manage the onboarding of clinical staff
• Provide initial and ongoing training and education for clinical staff
• Coordinate with other members of Intuitive and Hospital leadership for community outreach
• Schedule clinical staff
• Assist Hospital with staff evaluations, following the Hospital's process and timeline
• Utilize resources from Intuitive and Hospital to support patient satisfaction
• Implement quality assurance and performance improvement processes
• Quarterly report on performance measures applicable to the site
• Act as a cultural champion for non-physician clinical employees
• Participate in regulatory and accreditation preparedness and survey process
• Ensure compliance with Hospital policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Manage the customer service experience and relations at the sites in collaboration with the Medical Director and Program Director
• Encourage a welcoming and respectful work environment
• Manage the physical environment to ensure cleanliness

Qualifications

• ADN or BSN required; BSN strongly preferred (mandatory with some hospital partners)
• Active RN license in the state of practice required
• Strong, clear, and precise verbal and written communication skills
• Strong relationship management skills
• Ability to work collaboratively across multiple organizations
• Demonstrated initiative, independence, and curiosity
• Self-driven, able to work well under pressure and respond to shifting priorities
• Minimum of 5 years of experience in nursing
• Minimum of 2 years of experience in management or charge nurse experience within the emergency department
• Unrestricted registered nursing license
• Current ACLS certification
• Current PALS or ENPC certification

Benefits

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching. Work environment includes exposure to moving mechanical parts and toxic or caustic materials. The position requires lifting weights of up to 25 pounds.

Work Environment

This job operates in a healthcare setting. This role may routinely come in contact with patients who have contagious illnesses or diseases. This position would require moderate noise from phones, computers, printers, and medical equipment. The job also requires working near moving mechanical parts and working near toxic or caustic materials.

Additional Information

Intuitive Health is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are based on qualifications, merit, and business needs.