Clinical Manager

About the role

As a Clinical Manager, you will play a critical role in launching and supporting firsthand's clinical model across WA/OH/MI markets. Your time will be split between providing oversight to clinical team members and delivering direct care as needed.

Responsibilities

• Supervise and support a team of virtual and local nurse practitioners through chart reviews, 1:1s, and performance coaching.
• Oversee virtual and local health guides in reviewing charts and meeting 1:1 with each direct report on a regular basis.
• Collaborate with cross-functional colleagues to drive clinical quality, care coordination, and process improvement initiatives.
• Ensure strong execution of firsthand's clinical model services and operational goals.
• Support a strong clinical and operations dyad partnership by meeting regularly with State Directors and Managers to lead, motivate, and inspire community teams.
• Communicate and coordinate with community team leaders regarding Health Guide, Triage Nurse, and Psychiatric services.
• Work closely with firsthand's Support team to develop and improve care delivery, clinical quality improvement processes, and outcomes that align with firsthand's clinical model and strategies.
• Provide part-time direct clinical care as appropriate, based on direct reports, non-clinical responsibilities and needs of the market.

Requirements

• Excellent clinical acumen in outpatient chronic disease and mental health care.
• Exceptional interpersonal and communication skills, especially in working collaboratively with clinicians, support leaders, and strategic partners.
• Strong management and supervisory skills, including organizing and leading initiatives across multiple teams.
• Empathy, compassion, and approachability.
• Desire to help people in need and support their path to wellness.
• Comfortable with conducting home/community visits and doing assessments in the community if needed.
• Comfort working as part of a multidisciplinary team, and enjoy mixed roles and duties.
• Cultural humility, knowledge of trauma informed care, and social determinants of health.
• Desire to implement and deliver data-driven care that is integrated across chronic medical conditions, behavioral health conditions, inpatient settings, and outpatient settings.
• Ability to rapidly develop new professional working relationships with colleagues and patients.
• Flexibility, and the willingness/ability to travel (25%).

Qualifications

• Certified APRN in primary care.
• Certified in psychiatric nursing on the RN or APRN level.
• 5+ years clinical care in a primary or emergency care setting.
• Prior clinical operational leadership experience, including directly supervising clinicians.
• Working with and managing a population with challenges such as behavioral health and/or SUD conditions.
• Working as part of an interprofessional or interdisciplinary team.
• Developing and delivering educational programs to nurses and affiliated medical staff.

Skills

• Excellent clinical acumen in outpatient chronic disease and mental health care.
• Exceptional interpersonal and communication skills.
• Strong management and supervisory skills.
• Empathy, compassion, and approachability.
• Comfortable with conducting home/community visits and doing assessments in the community.
• Comfort working as part of a multidisciplinary team.
• Cultural humility, knowledge of trauma informed care, and social determinants of health.
• Desire to implement and deliver data-driven care.
• Ability to rapidly develop new professional working relationships.
• Flexibility, and the willingness/ability to travel.

Benefits

• Base salary range: $160,000—$170,000 USD.
• Benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond).
• Vaccination Policy: Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria.