Clinical Manager

About the role

Clemson Eye, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice focused on excellence in patient care and creating an exceptional customer/patient experience. The Clinical Manager plays a key role in the effective functioning of a clinical department or unit within a healthcare organization, involving supervisory responsibilities, quality assurance, staff management, and collaboration with other healthcare professionals to maintain and improve patient care standards. This position covers the Dillon, Marion, and Bennettsville locations.

Responsibilities

• Communicate effectively with all patients in a professional and courteous manner; act as a role model to fellow employees.
• Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
• Step in and assist where needed in clinic and front desk duties.
• Answer patient questions, including telephone inquiries.
• Handle all patient complaints, assessing situations and resolving problems.
• Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance as needed.
• Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with doctors if they are behind schedule.
• Order all back-office supplies.
• Maintain OSHA policies and procedures; keep the OSHA manual updated, including Bio Hazard and CLIA permits and annual renewals.
• Monitor all calibration logs and ensure calibration is completed on time; ensure all staff is properly trained to calibrate.
• Review invoices for back-office supplies to ensure accuracy; submit to Payables for payment.
• Prepare shift planning for each doctor and clinic per day.
• Approve time-off requests and maintain the Time-off Calendar.
• Review staff overtime hours and adjust staff schedules to reduce overtime.
• Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient phone calls, prescription refills, and contact lens calls.
• Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Requirements

• High school diploma or equivalent.
• Active and valid driver’s license.
• Healthcare experience required.
• Previous management experience preferred.

Benefits

• Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Uniform Allowance
• Training/Advancement opportunities