Clinical Manager

The Eye Associates, an affiliate of Eye Health America, is a growing, multi-specialty ophthalmology practice focused on excellence in patient care and creating an exceptional customer/patient experience. We are seeking individuals who are looking to make a difference.

Responsibilities

• Communicate effectively with all patients in a professional and courteous manner; act as a role model to fellow employees.
• Ensure the delivery of high-quality patient care in accordance with established standards and guidelines.
• Step in and assist where needed in clinic and front desk.
• Answer patient questions, including telephone inquiries.
• Handle all patient complaints, assess situations, and resolve problems.
• Responsible for all clinic equipment; ensure it is functioning properly; request repairs and maintenance as needed.
• Maintain a smooth flow of patients to the physician, altering the test sequence as required; communicate with the doctors if they are behind schedule.
• Order all back-office supplies.
• Responsible for OSHA policies and procedures; maintain updated OSHA manual, including Bio Hazard and CLIA permits and annual renewals.
• Monitor all calibration logs and ensure calibration is completed on time; ensure all staff is properly trained to calibrate.
• Review invoices for back-office supplies to make sure they are accurate; submit to Payables for payment.
• Prepare shift planning for each doctor and clinic per day.
• Approve time-off requests and maintain the Time-off Calendar.
• Review staff overtime hours and adjust staff schedule to reduce overtime.
• Provide additional support to ophthalmic technicians, including triaging phone calls from patients, returning patient calls, prescription refills, and contact lens calls.
• Mentor Clinical Leads and Front Staff to ensure adherence to protocols.

Requirements

• High school diploma or equivalent.
• Active and valid driver’s license.
• Healthcare experience required.
• Previous management experience preferred.

Benefits

• Medical, Dental, Vision insurance
• Short-term Disability, Long-term Disability, Life Insurance
• Matching 401(k)
• Wellness Program
• Paid Vacation & Holidays
• Uniform Allowance
• Training/Advancement opportunities