Clinical Manager Ambulatory RN - PCAM

About the role

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Looking for a FT Clinical Manager Ambulatory RN Location: 3400 Civic Ctr Blvd Summary: The Clinical Manager is responsible for the consistent and comprehensive patient care delivery in the ambulatory practice setting. The Clinical Manager is responsible for maintaining the highest level of patient/customer satisfaction, education, and patient confidentiality. The Clinical Manager demonstrates that employee and partner satisfaction is a precursor to patient satisfaction. The Clinical Manager is responsible for continually assessing the clinical care team to ensure quality, compliance with governmental agencies and patient access. Oversees subspecialty division. Typical scope for this role is: 10+ = # of staff directly and indirectly managed; 15,000+ = # of budgeted annual visits. Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Responsibilities

• Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment
• Understands and values differences in others’ race, gender, nationality, and age-modifies interactions as needed to accommodate diverse needs of patients and families
• Establishes/updates work processes and work practices
• Manages team and individual performance in alignment with Penn Medicine's vision of service excellence
• Leverages knowledge for competitive advantage and developing team members through application of Penn Medicine research, continuous improvement, performance management, and competency
• Budgeting/billing practices (where applicable)
• Manages and oversees schedules, pay practices, time card review and approval
• Clinical project management
• Strategic and operational planning
• Quality safety and continuous improvement initiatives, and Penn Safety Net Management
• Regulatory compliance (TJC, CMS, DOH, OSHA)
• Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow-up
• Provides oversight to the team as it relates to the seamless delivery of great quality care and great service using effective processes and tools
• Fosters an environment where proactive communication and problem-solving