Clinical Manager Ambulatory RN- Float Pool

Responsibilities

• Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment
• Understands and values differences in others’ race, gender, nationality, and age—modifies interactions as needed to accommodate diverse needs of patients and families
• Establishes/updates work processes and work practices
• Manages team and individual performance in alignment with Penn Medicine's vision of service excellence
• Leverages knowledge for competitive advantage and developing team members through application of Penn Medicine research, continuous improvement, performance management, and competency
• Oversee clinical operations in the practice: Budgeting/billing practices (where applicable)
• Manages and oversees schedules, pay practices, time card review and approval
• Clinical project management
• Strategic and operational planning
• Quality safety and continuous improvement initiatives, and Penn Safety Net Management
• Regulatory compliance (TJC, CMS, DOH, OSHA)
• Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow-up
• Provides oversight to the team as it relates to the seamless delivery of great quality care and great service using effective processes and tools
• Communication: Fosters an environment where proactive communication and problem-solving are expected
• Establishes communication expectations that enable high performance of team and individuals
• Change Management: Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events
• Implements change management strategy within the practice in alignment with entity/Penn Medicine objectives
• Communication plans are effectively implemented
• Ensure appropriate follow-up of major clinical/practice issues
• Manage routine and crisis communications through the practice/community as they arise
• Demonstrate recognition of the systemic impact of employee communication and/or policy changes and solicit proactive feedback before implementation

Qualifications

• Basic Cardiac Life Support (Required)
• Registered Nurse - PA (Required)
• ACLS or PALS (Required)
• Bachelor of Arts or Science (Required)
• Total clinical experience including RN and prior leadership experience (5+ years)