Clinical Liaison - Jacksonville, Florida (Part Time)

Responsibilities

• Focus on short and long term success of our clients through understanding of client and Kandu partnership goals, building trusted relationships with providers, client care team, providing regular feedback on referral, registration process and results, and understanding the local landscape regarding expansion partner opportunities.
• Serve as a regional liaison between our clients (providers, hospital, post acute care partners) and stroke survivors early in their recovery journey.
• Support commercial team activities by providing IpsiHand medical device education and in-service support to healthcare providers, rehabilitation teams, and patients.
• Identify and execute on IpsiHand medical device screening day opportunities, including planning, targeted outreach, client and patient scheduling, completing screenings, and patient follow-up.
• Conduct EEG screenings, in person.
• Navigate services: Support referral, registration, and enrollment workflows by reviewing hospital patient census, triaging appropriate referrals, and aligning with discharge planning.
• Conduct in-hospital and post-acute meetings with new Kandu referrals to educate patients and care partners, obtain consent and insurance information, and schedule appointments.
• Provide feedback on non-enrollment trends, improvements to referral and onboarding workflows, and message testing.
• Represent Kandu, Inc. at community-based outreach events, collect new leads, and communicate opportunities to leadership.
• Participate in client status calls and meetings, and act as SME on registration process and data.
• Travel daily to partner sites, with up to 40% national travel required.
• Facility credentialing may be required - may include TB testing: drug testing; proof of COVID vaccination, MMR vaccination, Hepatitis B vaccination, varicella (chicken pox) vaccination, and other testing as required by client site.
• Perform other related duties and special projects as assigned.

Requirements

• Licensed Occupational Therapist (OTR/L), Physical Therapist (PT/DPT), Certified Occupational Therapy Assistant (COTA) in good standing
• At least 4-6 yrs direct customer service experience required
• 2-4 years experience in a healthcare setting required
• 2-4 years medical device, healthcare, or digital health sales experience required
• Communication skills, ability to adapt communication based on audience
• Experience with health plan benefits and eligibility
• Strong comfort level with technology
• Must have reliable transportation (personal vehicle)
• Committed to product knowledge and willingness to learn
• Ability to present information succinctly and effectively

Preferred Qualifications

• 2-4 years experience serving stroke survivors and families preferred