CLINICAL LIAISON DFW

About the role

Medix Infusion provides personalized home and in-suite infusion therapy services for patients with chronic or acute conditions. Our expert team is dedicated to making each patient’s journey as easy as possible. We provide medical infusion therapies, including anti-infectives, biologics, IVIG, and other injectable and infusion treatments.

Responsibilities

• Provide patient education teaching sessions.
• Proactively initiate discharge planning with case management to ensure seamless transition home.
• Actively communicate, educate, and plan with referring facilities.
• Partner with Regional Sales Manager to execute account business growth plan, discuss opportunities, assess progress, and provide feedback.
• Seek out new referral sources on a daily/weekly basis.
• Meet/Exceed monthly goals set forth by Regional Manager.
• Conduct assessment of patients selected by the hospital for home infusion care.
• Complete and maintain all required reports.
• Help collect any necessary documentation needed in the field.

Requirements

• Licensed (LVN/RN) with at least 2 years of experience.
• Prior experience with customer relations within Sales and Marketing is preferred.

Qualifications

• An action-oriented individual with the ability to identify opportunity, adapt to change; work independently; and prioritize tasks/responsibilities.
• Proven success in the completion of assignments.
• Strong customer service skills and service recovery skills.
• Interpersonal skills, including the ability to form constructive and effective relationships with clients and customers.
• Attentive and active listening skills.
• Effective verbal, written, and presentation skills with the ability to adjust accordingly for various audiences.
• Analytical/methodical reasoning ability to objectively outline both the pros and cons of the situation and strategically conclude an appropriate course of action.
• Strategic problem-solving with the ability to adapt to change and/or uncertainty.
• Intellectual ability to handle concepts and complexity comfortably.
• Knowledge of regulatory standards, compliance requirements, and hospital policies and procedures.
• Demonstrated ability to manage territory and accounts.

Benefits

• Excellent Culture as ranked by our own employees (NPS Score).
• We Put the Patient First – Treating Others the Way We Want Ourselves or Our Family Treated.
• We Do the Right Thing…Team Matters – We Always Assume Positive Intent.
• Health Insurance (Company pays approx. 70% of medical coverage chosen).
• Dental/Vision Insurance (voluntary).
• Paid Time Off – tiered plan based on tenure starting at 120 hours annually.
• Paid holidays – 7 days per year.
• $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available).
• Disability income protection plan (optional).
• 401(k) savings plan and company match.