Clinical Liaison-Brain Injury
Position Summary
The Clinical Liaison serves as the primary clinical and business development resource for referral partners, patients, families, and internal teams to drive admissions into Collage Rehabilitation Partners' specialized post-acute rehabilitation programs. This position combines advanced clinical expertise with strategic relationship management to facilitate appropriate patient placement while expanding referral partnerships and supporting organizational growth.
Essential Responsibilities
Serves as the primary clinical expert throughout the admissions process for referral partners, patients, families, and interdisciplinary treatment teams.
Performs comprehensive pre-admission clinical assessments to determine medical appropriateness, rehabilitation potential, funding resources, payer authorization requirements, program fit, and organizational capabilities.
Provides expert clinical consultation regarding patient placement, rehabilitation options, funding resources, and level-of-care recommendations.
Collaborates with interdisciplinary treatment teams to prepare programs for complex admissions, specialized patient needs, staff education, and successful patient outcomes.
Supports development of individualized admission strategies for medically and behaviorally complex patients.
Drives admissions, revenue growth, and market expansion within assigned geographic territory.
Develops and executes annual territory business plans including growth objectives, target accounts, educational initiatives, referral strategies, and measurable performance goals.
Develops, strengthens, and maintains strategic relationships with physicians, Level I Trauma Centers, acute rehabilitation hospitals, hospitals, skilled nursing facilities, insurers, case managers, employers, attorneys, life care planners, claims professionals, rehabilitation providers, and other referral partners.
Identifies new business opportunities through market analysis, networking, referral trends, and strategic relationship development.
Supports payer contracting initiatives through clinical expertise and knowledge of reimbursement methodologies.
Collaborates with National Accounts, Regional Leadership, and local market teams to ensure coordinated account strategies across shared customers.
Represents Collage Rehabilitation Partners as a strategic clinical consultant while promoting exceptional customer service and organizational excellence.
Develops and maintains annual strategic account plans for assigned referral partners.
Builds comprehensive relationship maps identifying executive sponsors, physician champions, case managers, discharge planners, clinical leaders, claims professionals, and key decision makers.
Conducts regular business reviews with referral partners to strengthen relationships, improve service delivery, identify opportunities, and resolve concerns.
Identifies account penetration opportunities while expanding relationships across multiple service lines and stakeholders.
Collaborates with National, Regional, and Local account strategies to maximize organizational growth.
Designs and delivers clinical education programs, CEU presentations, workshops, and in-service training related to acquired brain injury, post-acute rehabilitation, patient selection, rehabilitation outcomes, funding resources, and Collage Rehabilitation Partners’ specialized programs.
Represents the organization at national, regional, and local conferences, association meetings, networking events, educational seminars, and community outreach activities.
Serves as a clinical ambassador for the organization through professional presentations and thought leadership.
Performs ongoing market analysis including referral trends, competitive landscape, demographic changes, healthcare system developments, physician movement, payer changes, and emerging business opportunities.
Collects and communicates competitive intelligence to leadership regarding competitors, market conditions, referral activity, reimbursement trends, and strategic opportunities.
Maintains accurate documentation of all customer interactions, referral activity, account plans, presentations, opportunities, and admissions within HubSpot CRM.
Maintains an accurate sales pipeline, opportunity forecasting, account hierarchy, contact management, and referral intelligence within the organization’s CRM platform.
Provides leadership with regular market updates, referral forecasts, customer feedback, and business development recommendations.
Collaborates with Admissions, Operations, Clinical Leadership, Finance, Contracting, Marketing, and Executive Leadership to improve customer experience and operational efficiency.
Supports quality improvement initiatives designed to improve access, referral conversion, admission timelines, and customer satisfaction.
Performs additional duties as assigned.
Performance Expectations
Admissions Growth
Revenue Growth
Referral Source Development
Strategic Account Penetration
New Account Acquisition
Referral Conversion Rate
Pipeline Development
Territory Growth
Customer Retention
Educational Programs Delivered
Conference Participation
CRM Compliance
Forecast Accuracy
Customer Satisfaction
Cross-functional Collaboration
Education & Experience
Core Competencies
Consistently Demonstrates Clinical Judgment
Strategic Thinking
Relationship Development
Consultative Selling
Executive Presence
Communication Excellence
Business Acumen
Financial Awareness
Territory Management
Presentation Skills
Negotiation
Customer Service Excellence
Emotional Intelligence
Collaboration
Problem Solving
Accountability
Adaptability
Learning