Clinical Liaison

Responsibilities

• Responsible for educating the medical community on all aspects of the Hospital and its services with emphasis on the referral and admission process.
• Performs on-site clinical assessments to determine appropriate patients for admissions to the Hospital.
• Communicates regularly with managed care on-site reviewers at area hospitals to facilitate referrals.
• Selects the most effective strategy (face-to-face, group presentation, direct mail, tours, workshops, etc.) for each contact.
• Exchanges ideas, information and messages readily and effectively, both in oral and written form, as required by the job.
• Provides patient updates to physicians, payers, and other referral sources.
• Works with Clinical departments to coordinate admissions and discharges.
• Completes face-to-face in-services to physicians, case managers and other professionals.
• Identifies potential problem issues or customer satisfaction issues; intervenes appropriately and reports to Director of Community Relations.
• Develops action plans to track process, conclusion, and follow-up.
• Develops, organizes and educational activities in the medical community and presents the information.
• Demonstrates accuracy, thoroughness, neatness, clarity and adherence to high standards of workmanship.
• Responsive to varying needs and new ideas.
• Fulfills instructions/assignments and aids others.
• Displays a positive/effective working relationship with co-workers, other departments and medical staff.
• Responds to varying needs and new ideas.
• Follows through on instructions/assignments and aids others.
• Attends local conferences and trade shows at which company representatives may exhibit or attend to achieve the maximum return on investment.
• Assists in coordinating periodic direct mail campaigns to targeted managed care customers, with the assistance of management.
• Participates in referral services weekly team meetings.
• Develops individual marketing plans and competitive analysis on time; able to identify opportunities to meet census budget; able to solve problems and implement measures to realize yearly census matrix; uses established reporting mechanisms and provides data and statistics as required.
• Completes physician profiles and territory/time management reports on time.
• Participates in referral services weekly team meetings.
• Develops individual marketing plans and competitive analysis on time; able to identify opportunities to meet census budget; able to solve problems and implement measures to realize yearly census matrix; uses established reporting mechanisms and provides data and statistics as required.

Qualifications

• Associate degree in Nursing or Respiratory Therapy. Bachelor’s degrees are preferred.
• Two years’ Healthcare/hospital experience with marketing or business development experience.
• Knowledge of basic computer skills and word processing.
• Preferred RN or RT license in state of employment.
• Proof of current valid unrestricted driver’s license and acceptable driving record.