Clinical Liaison

Why UMP? UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission—delivering high-quality spine care in a thriving clinical environment.

About Panorama Orthopedics & Spine Center

Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward-thinking practice. Help us bring exceptional orthopedic care to the communities of Denver—where your expertise can truly make a difference.

Responsibilities

• Provide excellent customer service to internal and external customers through prompt response and courteous communication.
• Assist the physicians with coordination of care between other departments, testing and surgical facilities, and/or physician offices.
• Assist physician in chart completion including documentation of patient exam, assessment, and plan.
• Responsible for adding CPT and diagnosis codes into the electronic health record.
• Initiate orders for MRI, CT, US, and Bone Scans as directed by the physician on the day the patient is seen.
• Provide live phone support as needed for all incoming patient phone calls within the designated subspecialty.
• Coordinate patient/clinic flow together with medical assistants.
• Anticipate ways to improve patient care and experience.
• Assist in the evaluation, development, and effectiveness of systems and protocols.
• Participate in professional development activities and maintain professional affiliations.
• Other duties as assigned.

Requirements

• Bachelor Degree in related field or High School Diploma or GED with Medical Assistant Certification and preferably 2 years back office medical office experience.
• Knowledge of EHR system.
• Type at least 40 WPM.
• Excellent communication skills.
• In-depth knowledge of medical terminology, pharmacology, anatomy and physiology, and surgical procedures as well as treatment modalities.
• Must be able to spell accurately.
• Strong organizational skills.
• Ability to multi-task and prioritize.
• Ability to remain calm under pressure.
• Ability to maintain quality control standards.
• Knowledge of HIPAA and OSHA requirements.

Physical and/or Mental Requirements

• For extended periods of time must be able to sit, stand, bend, lift, push, pull, stoop, walk, and reach.
• Must work well under pressure.
• Must be able to read, understand, and follow oral and written instruction.
• Ability to communicate via telephone and written word to give and receive information to and from patients and coworkers.
• Ability to move about a clinic setting.

Benefits

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount.
• Dental & Vision Insurance.
• 401(k) with Annual Employer Contributions.
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more.
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges.
• Generous Paid Time Off: Up to 4 weeks of PTO starting out (increases with tenure).
• 7 paid holidays + 2 floating holidays.

Pay

$21–$24/hour