Clinical Liaison

About the Role

The TGH Clinical Liaison will serve as a knowledgeable and supportive resource to all TGH staff while providing quality service delivery to TGH residents and guests. This position involves leadership, training, counseling, and case management services. The Clinical Liaison will consistently model and display kindness, dignity, respect, HopeTree’s core values, and professional standards. Responsibilities include assisting in coordination of admissions, resident appointments, carrying a small caseload of outpatient and/or residential clients for weekly psychotherapy, supporting the daily functioning of TGH, and assisting with submission of state-required reporting. With guidance from the TGH Director, the Clinical Liaison may also assist with developing and providing training to program staff.

Responsibilities

• Supports the achievement of the Company’s vision, strategic initiatives, and business objectives by actively engaging in strategic discussions and projects through the L10 meeting process. Completes L10 Rocks and to-do items in accordance with agreed-upon scope and deadlines.
• Provides weekly psychotherapy (individual and/or group) and case coordination with residents and/or outpatient clients, documenting case notes for each at least weekly.
• Partners with TGH Leadership to ensure appointments and program runs/appointments are scheduled.
• Upholds HTFS & TGH Program policies and procedures through modeling, coaching, teaching, and assisting.
• Works closely with TGH Case Manager, Managers, and Director to review and determine appropriateness of TGH referrals for admission.
• Conducts intakes/admissions for new residents.
• Partners with TGH Leadership to conduct regular Treatment Team Meetings.
• Intervenes to support in crises, responds to emergencies, and initiates action as required, including contact with emergency response systems while focusing on the tenets of harm reduction and trauma-informed care.
• Provides Clinical Supervision in alignment with State licensing regulations as appropriate.
• Ensures updated communication to TGH staff at least weekly for each resident.
• Participates in an environment that promotes quality service delivery and individual growth aligning with agency values through consultation with and training to TGH staff.
• Completes incident reports, enters incidents into CHRIS, and notifies localities as appropriate.
• Maintains professional boundaries with all staff and residents.
• Complies with all applicable state and agency policies and regulations.
• Promotes a "Call it, Own it, Respond, and Execute" environment.
• Performs quality checks on notes from the previous day to ensure entry (as needed).
• Demonstrates leadership skills, emotional intelligence, and patience.

Requirements

• Master’s Degree in a Human Services related field.
• Licensed Mental Health Provider (LMHP) or Licensed Mental Health Provider Eligible (LMHP-E) status.
• Minimum of three (3) years of experience working with at-risk youth.
• At least 21 years of age.
• Valid driver’s license, clear DMV record, and acceptable background record.

Skills

Language Skills

• Ability to read, analyze, and interpret general business information, required department documentation, policies, procedures, standard operating procedures, and governmental regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, employees, and the general public.
• Ability to communicate effectively through verbal and written mediums.

Mathematical Skills

• Ability to calculate figures and amounts as applicable.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of variables in situations where limited standards may exist.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Adequate knowledge of Windows processing systems and software (Microsoft Word, Excel, and PowerPoint).
• Skills to work with Electronic Health Records (as applicable), use HRIS system for timekeeping, and use email.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Copying, filing, and other record-keeping duties require the ability to stand, sit, and move from one position to another easily.
• Computerized record-keeping requires the ability to input data from a keyboard quickly and efficiently (use of fingers/ability to feel).
• Close computer work requires clear vision as well as the ability to adjust focus when returning to other tasks.
• The ability to move and/or lift up to 50 pounds as applicable.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Duties require working in office and residential environments with moderate noise levels, including computers, printers, ringing phones, copy equipment, and human voices.
• Must have the ability to work with ethnically, linguistically, culturally, and economically diverse populations.