Clinical Liaison

About the role

The Clinical Liaison is a registered RN/LPN who maintains and increases the use of Good Shepherd Hospice in assigned nursing facilities in an ethical and compliant manner. This role provides customer service, education, and in-servicing, while fostering positive communication between Good Shepherd Hospice and partnering facilities.

Responsibilities

• Work closely with identified referral sources in all assigned facilities to ensure customer service for all eligible patients who need hospice, facilitating timely access.
• Assist with admission planning by communicating with patients’ physicians and nursing facilities regarding evaluations, admission orders, plans of care, medications, and necessary records. Coordinate durable medical equipment (DME) as needed.
• Utilize required technology daily and weekly, including email, Outlook, and CRM systems.
• Maintain an established contact and weekly education/in-service average as set by the Director, including follow-ups with referral sources for patients evaluated but not admitted.
• Provide customer service through informational visits and evaluations with patients and families.
• Assist in developing market- and company-wide growth strategies.
• Achieve and exceed goals set by Directors.
• Ensure positive engagement between sales and clinical members of the hospice team.

Requirements

• Ability to maintain and grow assigned facilities ethically.
• Strong organizational and customer service skills.
• High level of internal and external visibility; ownership of defined territory.
• Timeliness in submitting defined reports on a daily, weekly, and monthly basis.
• Some work outside of normal business hours required.
• Excellent public speaking and presentation skills.
• Strong desire to network with other healthcare professionals.
• Ability to attend offsite training and professional organization meetings.
• Adhere to and participate in GSH HIPAA privacy practices, Business Ethics and Compliance programs, and all GSH policies and procedures.
• All clinical decisions made under the direction of a medical director and clinical supervisor, in accordance with CMS guidelines.

Qualifications

• Current RN/LPN license in the state of the assigned program, in good standing with the license board.
• Evidence of license renewal as required by GSH policies and procedures.
• Valid driver’s license with an acceptable driving record as required by the automobile insurance carrier.
• Thorough knowledge of sales techniques and market analysis, with a strong desire to meet and exceed goals.
• Commitment to the hospice philosophy of care.
• Proficient in financial analysis and technology (Word, Excel, PowerPoint).
• Extensive experience in consultative sales, with expertise in customers and competition within the assigned region.
• Experience in customer service.

Relationships

• Build and foster relationships with all referral personnel and employees within assigned nursing facilities.
• Maintain positive internal relationships and ensure excellent teamwork within the sales team.

Benefits

• 3 weeks of paid time off.
• Paid holidays.
• Company cell phone or monthly cell phone stipend.
• Mileage reimbursement.
• Health/medical benefits.
• Dental benefits (Delta Dental).
• Vision benefits (VSP Vision).
• Flexible Spending Account (FSA).
• Employer-paid life and AD&D insurance.
• Education fund.
• Voluntary benefits:
  • Accident insurance.
  • Critical illness insurance.
  • Voluntary life and AD&D insurance.
  • Voluntary short-term disability.
• 401k retirement plan.