Clinical Liaison

About the role

As a Clinical Liaison, you will increase admissions within assigned accounts and meet or exceed targets.

Responsibilities

• Develop and maintain contact with key hospital, skilled nursing, and assisted living facility discharge planning services and/or management to provide ongoing updates on the Company's services available in a market.
• Promote exemplary customer service to physicians, facility personnel, clients, and client families at all times.
• Primarily conduct facility visits at the physicians' request to assist the program clinical team in determining eligibility.
• Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings.
• Actively participate in weekly program business development meetings, bringing relevant data, reports, and information regarding changes within accounts and referral sources.
• Assist program in timely processing of physician orders as directed.
• Work collaboratively with Hospice Division counterparts as applicable, representing the Company's comprehensive home health and hospice deliverables.
• Follow up on all referrals within their facilities not admitted to the program.
• Follow up on live discharges related to their facilities.
• Abide by all operational compliance with internal controls and reporting.
• Provide education and/or continuing education programs for referral sources within guidelines of facility and company policy.
• Utilize appropriate company resources to maintain and develop business opportunities.
• Maintain market awareness and prepare competitive updates.
• Actively participate with program in development of business and market growth plans.
• Maintain positive relationships with referral sources, facilitate communication between referral sources, client and family populations within assigned accounts, and attend professional organization meetings as approved.
• Maintain and follow patients in the facility and monitoring status.
• Assist the program as needed with informational visits.

Required Experience/Skills

• Nursing degree or the equivalent required.
• Bachelor of Science in Nursing preferred.
• Registered Nurse Licensure required in state of practice.
• A minimum of three years clinical experience.
• Must have strong knowledge of governmental regulations, Medicare eligibility requirements, and comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources.
• Strong knowledge of the facility protocols and industry regulations is required.
• Excellent customer service, account development capabilities, organization, time management, problem-solving, communication, and selling skills required.
• Demonstrates the ability to work independently as well as in a team.
• Computer proficiency required.
• Has the ability to appropriately represent company service capabilities and value to assigned referral source audience, patients, and families.

Pay

$59,300 - $80,900 per year

Benefits

Humana offers competitive benefits that support whole-person well-being, designed to encourage personal wellness and smart healthcare decisions for you and your family. Benefits include medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

About CenterWell Home Health

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery, or hospitalization. Care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover, and regain their independence so they can live healthier and happier lives.

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center of everything we do. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of patients. CenterWell is part of Humana Inc. (NYSE: HUM).