Clinical Liaison

About the Role

Working in an assigned territory or facility, the Clinical Liaison facilitates referrals to the agency by gathering and interpreting medical and financial data, meeting with patients and families, and working with case managers to ensure optimal transition from hospital or other facilities to home. This role meets or exceeds expectations for growth goals and objectives.

Responsibilities

• Abides by and supports 3HC's Compliance Program and Code of Ethics.
• Creates positive experiences for internal and external customers that meet their expectations.
• Visits traditional and non-traditional referral sources to:
  • Develop relationships and maintain an active presence with referral sources in the community and associated organizations.
  • Call on assigned healthcare institutions with frequency as determined by supervisor and follow target accounts.
  • Consistently meet or exceed goals set by the Marketing Director.
  • Submit reports to the Marketing Director highlighting accomplishments/concerns for the week as requested.
  • Maintain a minimum of forty-five (45) face-to-face contacts per week and five (5) contacts by other methods.
• Keeps abreast of changes and marketing opportunities within assigned territories and shares information with supervisor. Actively seeks out new traditional and non-traditional referral sources on a regular basis.
• Participates in public speaking engagements, aids with special events, and assists with special projects such as National Home Care Month, direct mail marketing, and public relations articles for distribution and/or publication upon request.
• Aids with agency fund development efforts by attending agency fundraising events in the assigned territory to identify prospective clients and donors.
• Staffs agency booths or exhibits at trade and community fairs, as directed.
• Educates healthcare professionals and patient/family on agency capabilities, utilizing available educational resources as needed. Conducts a minimum of six (6) in-service training sessions per year.
• Initiates the referral-to-admission process for each patient referred by facilitating required data, leveraging available resources to ensure data is complete and accurate.
• Meets with other Community Liaisons unless excused by the Marketing Director.
• Demonstrates an interest in personal and professional growth by:
  • Attending and participating in workshops, seminars, and webcasts to keep abreast of current changes in rules and regulations relating to job functions.
  • Conducting individual reading and research.
• Demonstrates a willingness to be cost-effective in the use of agency resources, monitoring waste, and ensuring the proper and safe use of supplies and equipment.
• Adheres to 3HC's Personnel Policy and performs other appropriate duties as assigned by supervisor.

Requirements

• Bachelor's Degree or Associate's Degree preferred; will consider professional experience in lieu of formal education.
• RN preferred.
• Previous experience in marketing, sales, or related healthcare required.
• Excellent communication skills, both written and oral, and the ability to demonstrate successful negotiation skills.
• Ability to work under deadline pressure and extra hours, if needed, on assignments.
• Proficient in the use of technology for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications.

Location: Cumberland and Harnett County, North Carolina

3HC has provided compassionate care to North Carolinians since 1981, striving to ensure patients enjoy life’s journey, recover quickly, live comfortably, and face “end of life” with dignity.