Clinical Learning Manager

Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.

About the role

The Clinical Learning Manager is responsible for the training, deployment, and implementation program in the organization to assure Sanitas’ clinical and medical staff are well-versed and trained on role-specific functions and hard skills, as well as any pertinent services and processes impacting their position.

Responsibilities

• Supports deployment of Sanitas new centers and US expansion by training clinical and medical employees in Clinical Operations processes, policies, and procedures according to company guidelines.
• Supports training and implementation of new features and projects, including the implementation of Sanitas Population Health Management platform: Persivia, EMR, and BI platforms, as applicable to the role.
• Collaborates in creating content training material for specific roles and workflows.
• Contributes to the development and schedule of training plans for the Clinical Staff team.
• Identifies Clinical Staff super users at different locations who will support the training of center employees locally and establishes a learning network with them.
• Develops and conducts training overviews and attends training change communication events.
• Attends all eClinicalWorks workshops to stay up to date with the latest upgrades.
• Works with trainers to assist with the development, validation, and updating of training materials.
• Assists with the build, configuration, and testing of training environments.
• Assists in the development of policies and procedures for all areas of training responsibility.
• Completes all assigned project tasks and requirements within designated timelines.
• Assists with the mentoring of all trainers and standardization of processes.
• Maintains constant communication and reports on training progress.
• Responsible for onboarding and training of new employees.
• Drives the QA process to ensure the final product is accurate and complete.
• Conducts team meetings to discuss training-related changes, communications, updates, and improvements.
• Coordinates with locations to schedule onsite training and refresher sessions.
• Documents actions to resolve and address EMR issues.
• Documents and provides feedback on challenges found during training.
• Follows established KPIs for the department.
• Performs other duties as required by management.