Clinical Laboratory Supervisor

About the role

The Clinical Laboratory Supervisor is a frontline leadership role responsible for overseeing daily operations, quality, regulatory compliance, and staff performance across one or more clinical laboratory sites. This role functions as both a technical expert and people leader, ensuring safe, efficient, and high-quality laboratory services across all phases of testing (pre-analytic, analytic, and post-analytic). This role may fulfill the responsibilities of a Technical Supervisor, General Supervisor, or Testing Personnel as defined by CLIA (42 CFR 493), as delegated by the Laboratory Director, based on qualifications and assigned scope of responsibility. The Supervisor partners with Laboratory Leadership to drive operational excellence, workforce engagement, continuous improvement, and high reliability in patient care delivery.

Responsibilities

• Oversee day-to-day laboratory operations to ensure timely, accurate, and efficient test results.
• Coordinate staffing, scheduling, and workload distribution to meet service demands and productivity targets.
• Maintain operational readiness across sites, including equipment, supplies, and workflow optimization.
• Serve as an on-site resource for troubleshooting technical, operational, and service issues.
• Ensure compliance with all applicable regulatory and accreditation standards (e.g., CLIA, CAP, TJC, OSHA).
• Monitor quality indicators, turnaround times, proficiency testing, and error trends; implement corrective actions.
• Maintain and update policies, procedures, and quality documentation.
• Lead or support inspections, audits, and readiness activities.
• Directly supervise laboratory staff, including hiring, onboarding, coaching, and performance management.
• Conduct competency assessments, annual evaluations, and ongoing skills validation.
• Foster a culture of accountability, engagement, and continuous professional development.
• Support retention strategies and workforce planning initiatives.