Clinical Laboratory Assistant

About the Role

QuadMed is seeking a PRN Clinical Laboratory Assistant (CLA) to provide flexible, as‑needed support for our laboratory team. The CLA performs phlebotomy and ancillary duties in support of the clinical/technical laboratory function, including simple, routine laboratory procedures as instructed, trained, and directed. This position is patient‑centric and contributes to high‑quality in‑patient results and a positive patient experience.

Key Responsibilities

• Perform blood collection (venous and capillary) using established laboratory guidelines to acquire acceptable specimens for diagnostic and therapeutic procedures.
• Follow standard operating procedures to perform basic diagnostic procedures and produce accurate results.
• Operate basic laboratory equipment under the direction of a Clinical Laboratory Scientist or Technologist, consistent with SOPs.
• Restock the work area with needed supplies as required.
• Demonstrate knowledge of patient‑care requirements for all age groups after receiving instruction and training.
• Maintain patient confidentiality and adhere to all HIPAA guidelines.
• Utilize time, material, and resources economically, prioritizing workload to provide optimal patient care and efficiency.
• Complete assigned workload within established time frames by adjusting organization of tasks.
• Maintain effective communication with the laboratory supervisor, other laboratory staff, patients, and other departments to identify problems and provide resolution.
• Answer the telephone promptly and courteously, identifying self and department.
• Participate in departmental activities and stay current with new information and communications.
• Maintain appropriate supply volumes using lean methodologies.
• Contact nursing staff promptly for clarification of unclear or incomplete test requisitions/orders; request new requisitions/orders per laboratory policies.
• Communicate all appropriate information to patients regarding procedures before, during, and after the encounter in a courteous and professional manner.
• Perform other duties as assigned.

Job Requirements

• Education: High school diploma or equivalent.
• Experience: One (1) year of experience in a clinical laboratory preferred; phlebotomy experience preferred.
• Certificates, Licenses, Registrations: Phlebotomy certification preferred; current CPR (BLS) certification or must be obtained within 60 days of hire.

Knowledge, Skills & Abilities

• Effective oral and written communication with excellent customer service skills.
• Strong organizational and decision‑making abilities.
• Proficiency in Microsoft Office and experience with a Laboratory Information System (LIS).
• Good analytical judgment, troubleshooting skills, and ability to work under pressure.
• Personable, friendly, team‑oriented demeanor.
• Organized, accurate, and detail‑oriented.
• Interpersonal skills to interact effectively with patients and providers.
• Bilingual ability is a plus.
• Potential for travel to other moderately complex labs.
• Proven ability to work effectively with diverse populations and a commitment to fostering inclusion.

Benefits

• Medical, prescription, dental, and vision insurance.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Additional employee benefits.