Clinical IS Analyst (Epic)-Senior

Under little or no supervision, this position is responsible for Patient Access application(s)/module(s) of Epic. Individuals in this role thrive in a fast-paced, agile environment, adapting quickly to change, multitasking, and demonstrating a passion and eagerness to learn new technologies.

About the Role

The Epic ambulatory application analyst collaborates with and provides expert-level support to counterparts from other applications to successfully meet development and implementation objectives for assigned Epic applications. This role effectively manages competing and changing priorities, serves as project lead for key initiatives, and performs project management duties as assigned. The analyst develops, documents, and adheres to internal procedures used in conjunction with related applications and systems, while interacting professionally with leadership, faculty, staff, and vendors.

Responsibilities

• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow, focusing on proposed future workflows optimized for planned application changes.
• Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Uses analytical evaluation skills to identify, propose, build, and demonstrate prototypes of application configuration options for review and approval by project requestors. Performs ongoing maintenance and configuration updates to Epic applications.
• Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs testing of clinical information system configuration and processes, including cross-application testing and coordination with other analysts. Coordinates and participates in requestor and user testing of application changes.
• Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors, coordinating system fixes and changes. Coordinates the deployment of application changes with the training team and operations.
• Performs all other duties as assigned.

Requirements

• Demonstrated experience with Epic Cadence configuration, build, and support.
• Demonstrated experience with Epic Referrals configuration, build, and support.
• Demonstrated experience with Epic Decision Tree configuration, build, and support.
• Proven ability to work independently and successfully execute multiple assignments simultaneously in a complex environment.
• Advanced critical and analytical thinking proficiencies.
• Excellent verbal/written communication and follow-up skills.
• Demonstrated advanced troubleshooting competencies.
• Excellent organizational and project management skills.

Qualifications

• Bachelor's Degree or four additional years of build experience is required.
• A minimum of five (5) years of directly related Epic experience, including in-depth knowledge of software development/build lifecycles.
• Epic certification must be maintained per Epic Corporation standards within 18 months of hire. Preferred certifications include: Cadence, Prelude, Referrals.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

About Us

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery, and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio advances knowledge, social mobility, and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education, and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits

• Medical: UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including over 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional coverage.
• Dental: Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company: two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
• Vision: Fully insured vision care benefits are offered by Superior Vision Services, with two plan options providing either standard or enhanced vision benefits.
• Disability: Employees can enroll in disability insurance, which provides income if a non-work-related illness or injury prevents them from working.
• Flexible Spending Accounts (FSAs): Employees can set aside pre-tax earnings for qualifying dependent day care expenses or out-of-pocket health care expenses.
• Retirement: Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan with UT Health matching employee contributions. ORP is available for eligible faculty and staff. Voluntary retirement programs are also available with five quality retirement plan providers.
• Time Off:
  • Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in the first year based on hire date.
  • Extended Illness Bank: 8 hours (1 day) accrued per month, usable for illness or injury after one day of Paid Time Off is taken.
  • Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
  • Holidays: 12 set paid holidays each year.
• Discounts: Employees enjoy a range of discounts on services, tickets, and gym memberships.