Clinical Intake Representative

About the role

At United Vein & Vascular Centers (UVVC), every patient journey starts with a conversation. We’re looking for a Clinical Intake Representative I to help prospective patients navigate the referral process, understand their next steps, and get connected with the care they need.

Responsibilities

• Review incoming physician referrals and determine appropriate next steps based on established clinical protocols
• Contact prospective patients to schedule an initial visit at a UVVC clinic
• Receive inbound calls from prospective patients and assist with scheduling their first appointment
• Develop strong working relationships with physician liaisons to help ensure referrals are processed promptly and appropriately
• Communicate with referring providers to address questions or concerns related to referrals
• Support overflow inbound calls from existing patients and assist with patient requests
• Re-engage prospective patients who previously contacted UVVC but have not yet scheduled an initial visit
• Help create a positive, supportive experience for patients from their very first interaction with UVVC
• Protect patient information and maintain confidentiality in accordance with HIPAA, UVVC policies, and applicable regulations
• Perform other related duties as assigned

Requirements

• Healthcare or medical experience required
• LPN or Medical Assistant experience preferred
• Call center and/or customer service experience required

Qualifications

• Advanced knowledge of medical terminology
• Excellent verbal and written communication skills / Strong interpersonal skills and a patient-focused approach
• Proficiency with Microsoft Outlook and other computer platforms
• Ability to manage multiple conversations, referrals, and priorities in a fast-paced environment
• Dependable and able to meet reliable attendance and punctuality standards