Clinical Infusion Liaison / RN - Portland

About the Role

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. As a Clinical Transition Specialist, you will use sales techniques to promote Option Care products and services to discharging patients. You will educate patients, families, and facility staff about services and products, ensuring proper placement within the home health care setting. This role involves assessing patients, gathering preadmission information, and collaborating with internal and external partners to implement effective treatment plans. You will also build relationships with referral sources and partner with Account Managers to grow referral rates and achieve sales goals.

Responsibilities

• Proactively maintain and grow relationships with referral sources to increase sales and patient starts.
• Serve as the key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Interact with area service providers daily to sell Option Care services for discharging patients.
• Conduct patient assessments to ensure viability for alternative site care.
• Use sales techniques to educate patients, families, and facility staff about Option Care services and products.
• Provide hands-on, in-person education to patients and caregivers to facilitate timely discharge and therapy independence.
• Communicate effectively with agency staff, medical teams, patients, and families throughout the discharge process to implement treatment plans.
• Collect, review, and complete pre-admission information and secure related sign-off.
• Partner with Account Managers and Regional Sales Directors to create and execute area business and growth plans.
• Communicate frequently with Account Managers to discuss opportunities, assess progress, and provide feedback.
• Partner with Account Managers and marketing staff to deliver educational and promotional programs.
• Review patient medical records to obtain pertinent medical history and insurance information, communicating this to the patient registration department.
• Proactively initiate care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or alternate treatment sites (ATS).
• Participate in data collection required for therapy start and patient tracking, including facilitating order transfers via phone, fax, and e-prescribing.
• Maintain confidentiality of patient and proprietary information, adhering to legal guidelines.
• Provide oversight and input to providers regarding patient assessment, treatment processes, and transition to home care.
• Serve as a point of contact, coordination, and communication with other providers.
• Arrange for special medical supplies or appliances as needed.

Requirements

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice.
• At least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all levels of the organization, business community, and vendors.
• Experience applying knowledge of standard practices for services offered and current relevant standards (e.g., ACHC, URAC).
• Experience providing customer service to internal and external customers, including meeting quality standards and evaluating customer satisfaction.
• Basic PC skills: proficiency in internet, email, Microsoft Word, Excel, and PowerPoint.
• Experience identifying operational issues and recommending strategies to resolve and improve processes.
• Access to reliable transportation for travel to care facilities, home visits, and multiple hospitals; valid driver’s license and proof of insurance required if using a personal vehicle.
• Ability to plan, organize, and deliver presentations.

Preferred Qualifications

• Hands-on experience in home or alternate site infusion or discharge planning.
• Experience growing service provider partnerships.

Pay

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay range is $84,824.86–$141,382.26.

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Schedule

• Travels to and from partnership facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals, and provide live education and training support to patients, caregivers, and referral sources.