Clinical Informatics Template Specialist - North Tampa

Position Summary

The Clinical Informatics department is the central point of contact for all clinical application related incidents and service requests. The role of the Clinical Application Support Specialist is to create and revise all templates in Athena and working closely with Radix to build all provider scheduling profiles. The Specialist will monitor all clinical change request forms and handle requests in a timely manner. They are responsible for resolving support requests relating to the Radix Dash Central and Self platform.

Key Responsibilities

• Create and revise all Provider and Diagnostic scheduling templates in Athena.
• Maintain and develop the Radix triage program.
• Work closely with the Scheduling Manager to maintain and develop the Radix triage program.
• Attend and provide content for Radix weekly meetings.
• Create Policies and Procedures and SOP’s pertaining to Clinic Change Request, Template building and new Provider creation in Radix.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Attend training courses as identified and agreed for appropriate development.
• Follow up with customers and users to ensure complete resolution of issues.
• Inform management of recurring problems.
• Undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

Qualifications

• Previous experience of working in a clinical application support role.
• Previous experience building and managing templates.
• Working knowledge of Microsoft Windows and Microsoft Office.
• Computer literacy.
• Excellent organizational skills.
• Detail-oriented work ethic.
• Strong customer support.
• Demonstrates strong time management and the ability to work on multiple projects at once.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Demonstrates strong practical troubleshooting and problem analysis techniques.
• Good attention to detail and ability to show initiative.
• Ability to plan and prioritize workload without supervision.