Clinical Informatics Specialist

About the Role

Assists in the development, implementation, education, support, and adoption of clinical information systems and related technology to optimize care delivery, care quality, usability, and efficiency for nurses, providers, and ancillary clinical departments. Focuses on clinical readiness, coordinating training, provisioning, setup, and personalization needs for clinicians to ensure a smooth and effective start. Works closely with Informatics colleagues, departmental managers, IS professionals, nurses, providers, and other clinicians throughout the organization to support implementation of clinical information systems and promote clinical end-user adoption. Drives clinical transformation strategies and applies healthcare informatics to achieve benefits realization of implemented systems.

Responsibilities

• Clinical Readiness
  • Completes checklists and tasks for coordination, training, provisioning, and personalization for incoming providers.
  • Hosts surgical intake meetings for new surgeons with house leadership.
  • Provides education on hospital clinical systems and mobile clinical applications.
  • Facilitates clinician EHR efficiency through personalization/customization of EHR workspace.
  • Completes provider offboarding tasks, remediates Penn Chart inactivation, and verifies address changes.
• Ongoing End User Support
  • Participates in on-site at-the-elbow clinical end-user support and rounding during business hours.
  • Participates in rotating on-call 24/7 telephone support for clinical staff for issues immediately impacting patient care.
  • Provides analysis of issues and concerns, submits break-fix, enhancement, and optimization tickets, and monitors actions taken.
  • Escalates tickets as needed and follows up on trouble calls to ensure resolution.
  • Quality checks monthly provider on-call schedules; provides backup support for schedule updates.
  • Investigates issues related to results routing and coordinates communication with stakeholders.
• Clinician Informatics Champion/Advocate
  • Supports organizational groups and initiatives such as Magnet®, Joint Commission Disease Specific Certification, Nursing and Provider Councils, quality process improvement, and evidence-based practice initiatives.
  • Actively participates in assigned entity and enterprise committees, councils, task forces, and meetings, sharing meeting minutes/take-aways with the team.
  • Identifies and articulates the impact of proposed changes on clinical end-users.
  • Reviews and recommends changes to policies and procedures to enhance clinical workflow and patient safety.
  • Engages clinical staff in discussions of new functionality, including setup, screen design, and reporting decisions.
  • Assists with ongoing development of CPOE, clinical documentation, clinical pathways, and associated key performance metrics.
  • Re-educates clinicians on EHR workflows.
• Promotes Optimal EHR Usability
  • Drives innovation, creativity, and re-engineering, developing and tracking predictive metrics.
  • Recommends Clinical Decision Support solutions and other informatics solutions to achieve optimization goals.
  • Identifies and eliminates barriers/obstacles to clinical EHR adoption and use.
  • Facilitates testing of new functionality, monthly release cycle changes, break-fixes, optimizations, and enhancements.
  • Documents issues arising during testing and manages resolution.
  • Coordinates installation and upgrade activities of EHR and other applications.
• Project Liaison/Project Manager
  • Leads or participates in multi-disciplinary local and enterprise informatics projects.
  • Promotes cost-effective care and resource utilization through IT solutions.
  • Identifies and reports changes and deviations to original project scope and project plans.
  • Considers the impact of applications and installation timelines for all stakeholders.
  • Collaborates with contracted vendors as appropriate.
• Documentation Management
  • Maintains appropriate project documentation, flow charts, diagrams, meeting minutes, and decisions to facilitate collaboration and support.
• Transitions of Care
  • Develops and supports processes to grow and maintain affinity between PMCCH and community providers, clinicians, community care settings (nursing home, rehabilitation, and home health), and referring sites.
• Ongoing Professional Development
  • Demonstrates continued interest in developing knowledge and skills in clinical informatics through practice, observation, professional literature, networking, and membership in informatics professional organizations.
  • Participates in information sharing, networking, and collaboration with Penn and non-Penn healthcare colleagues to advance clinical informatics and improve patient care delivery.

Qualifications

• Bachelor’s degree or master’s degree or Advanced Practice Provider in Nursing (RN) or APP or other clinical specialties such as Physical Therapy, Respiratory Therapy, etc.
• 3+ years of clinical experience as a staff nurse/APP/other clinical specialty required.
• Experience in informatics roles and/or clinical leadership required.

Preferred Certifications

• CPR Certification in Informatics (or must attain within 2 years) from a professional healthcare organization.
• Certification in EPIC Clinical Informatics (or must attain within 2 years).
• EPIC Credential Educator (in one or more of the following modules: ClinDoc, OpTime, Stork, Cupid, ASAP; or must attain within 1 year of hire).
• Experience with any of the following applications is desirable: Provation, Epic Link, CPN, Haiku, Canto, Rover, MModal.

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.