Clinical Informatics Educator (ONSITE)

About the role

We are seeking a skilled and dedicated Clinical Informatics Educator to provide educational expertise and system knowledge that ensures staff competency in clinical informatics and health information technology. This role focuses on educating clinical teams – including inpatient and outpatient physicians, nursing staff, and allied health professionals – on the effective use and integration of the electronic health record (EHR) and related technologies that support care delivery. The Clinical Informatics Educator partners closely with clinical and IT teams to support the implementation, optimization, and adoption of the EHR and other health technologies. Through education, training, and workflow support, this role contributes to improved quality of care, patient safety, and operational efficiency.

This is a full-time, on-site position working Monday through Friday. Position may require travel between both Dallas and Plano main campuses as well as clinic sites across the DFW region. Epic system application certification in EpicCare Inpatient Clinical Documentation or Ambulatory is required within 12 months of hire.

At Children's Health, our mission is to Make Life Better for Children. Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children's Health a place where everyone can contribute.

Responsibilities

• New-Hire Training and Onboarding: Facilitates training for new physicians, APPs, nursing, and allied health professionals and documents training completion for records management. Coordinates and facilitates physician personalization sessions and system access needs (Haiku, Canto, Ambient AI, etc.).
• Training and Support: Design, develop, and deliver comprehensive training programs on the EHR system. Customize training materials and sessions to meet the needs of different user groups.
• System Changes / Upgrades: Work with IT, clinical, and operations teams to ensure successful deployment and integration of system changes and upgrades. Ensures proper communication to impacted clinical staff and operational teams. Act as a liaison between physicians, APPs, nursing, allied health professionals and IT teams to address workflow issues and system functionality concerns.
• Sustainability and Continuous Support: Conducts ongoing rounding and provide at-the-elbow, 1:1, and group support for physicians, APPs, nurses, and allied health professionals. Serves as a key EHR resource by addressing real-time issues, delivering efficiency training, and facilitating department presentations on system enhancements and workflow efficiencies.
• Project Support: Provides end-user education and go-live support during the deployment of major enterprise-wide systems and initiatives.
• System Training Environments: Configures and maintains the training environment for clinical systems used for new-hire training, test-outs, and practice for new features and clinical workflows.

Requirements

• At least 2 years of previous teaching experience (Required)
• At least 3 years of related clinical experience working in the inpatient, outpatient, and emergency department settings or Epic system experience within these departments (Required)
• Instructional design experience (Preferred)
• Four-year Bachelor's degree or equivalent experience (Required)
• Graduate or professional work or advanced degree; or equivalent experience (Preferred)
• Epic System Application Curriculum Certification (required within 12 months of hire) (Required)
• Epic Training Environment Build Certification (Preferred)
• Certification in Nursing Informatics (Preferred)

Benefits

• Employee portion of medical plan premiums covered after 3 years
• 4%–10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

Schedule

Full-time, on-site, Monday through Friday. May require travel between Dallas and Plano main campuses and clinic sites across the DFW region.