Clinical Informaticist II

Job Responsibilities

• Acquires and maintains in-depth working "user" knowledge of the system.
• Acquires and maintains in-depth knowledge of operational workflows and processes.
• Promotes data integrity, security, privacy, confidentiality, access, and exchange of health data for all users of health information.
• Reviews new system products, modules, and functionality, and becomes familiar with program applications.
• Bases on knowledge of EHR systems and input from end users, makes recommendations for application enhancements.
• Provides onsite and remote end-user support to clinical staff, managers, and the organization as needed during new implementations and regularly during typical usage.
• Maintains and modifies options within the system, such as content and layout, system profiles, data tables, system settings, and parameters.
• Assists with issue resolution, working with end users, OMC's Information Technology (IT) department, and the vendor team(s).
• SUBMITS SERVICE REQUESTS TO THE VENDOR AS NECESSARY, TRACKS STATUS REGULARLY, AND ESCALATES STATUS WHEN NECESSARY.
• Maintains communication with vendor, user groups, department managers, subject matter experts, super users, and other stakeholders as appropriate.
• Aids clinical staff with the interpretation of data provided by the system.
• Led the creation of standard practices for the input and maintenance of all related information ensuring data accuracy and procedural compliance for assigned application(s).
• Facilitates meetings with clinical staff and stakeholders to outline workflow and processes to determine which upgrade options and features to implement and for planning, developing and implementing enhancements.
• Conducts and leads periodic audits to monitor compliance to established procedures.
• Aids in oversight of new projects, system upgrades, and other system changes as necessary or regulated.
• Aids in the development and maintenance of training materials.
• Aids in training new users of the system and all users in times of upgrades and with the introduction of new functionality.
• Reviews new/existing technology for efficiency gains with EHR usage.

Qualifications

• One or more of the following required:
• Clinical certification or licensure (MA, LPN, etc.).
• Bachelor’s degree in Health or IT-related field.
• Five years of work experience directly related to clinical system build, design, maintenance, and troubleshooting.
• EpicCare Ambulatory certification strongly preferred; other clinical Epic certifications may be considered depending on experience.
• EpicCare Ambulatory certification must be obtained within four months of hire if not already held.
• Five years of work experience in a healthcare environment preferred.
• Working knowledge of clinical workflows and healthcare operations.
• Working knowledge of data analytics and reporting.