Clinical Implementation Specialist (IV Therapy)

Responsibilities

• Collaborates with internal multi-disciplinary team members from pharmacy, technical, and project management teams.
• Captures and manages clinical project tasks, timelines, project milestones, and communicates project status with key stakeholders.
• Engages with clinical stakeholders within the healthcare system.
• Develops and maintains executive and departmental relationships with nurses, physicians, other clinicians at client sites.
• Conducts Infusion Systems Assessment in partnership with customer, to identify customer’s specific clinical practices/workflows, potential opportunities for workflow adjustments, and clinical guidance for product configurations.
• Provides guidance to sales teams on tubing cross references for both dedicated and non-dedicated sets.
• Provides direct clinical, customer-facing support on Fresenius Kabi’s infusion products across all phases of the implementation.
• Schedules, prepares, coordinates, and facilitates training for Fresenius Kabi’s customer clinicians (users, super users, and peer-based training) on the appropriate use of our IV Therapy products.
• Communicates and escalates risks, concerns and customer issues to the project manager, internal clinical team, and senior leadership.
• Led clinical efforts for product integration with EMR (Electronic Medical Records) partners for customer projects.
• Applies understanding of clinical workflows, voice of customer, and healthcare expertise to refine practice and aid clients in developing tailored solutions.
• Ensures client satisfaction through follow-up, client responsiveness and thorough communication.
• Multitasks and coordinates efforts between multiple implementations.
• Provides on-going clinical customer support.
• Provides sales support during device demonstrations/pump fairs as directed by implementation leaders.
• Completes all training requirements, including all department-specific, compliance training, etc.
• Participates in any and all reasonable work activities as assigned by management.

Requirements

• Bachelor of Science in Nursing (BSN) degree or related degree with a current RN license.
• Minimum 5 years RN experience.
• 3+ years’ experience providing education and/or training in a clinical environment.
• RN license must be maintained throughout the course of employment.
• Direct patient care experience highly preferred.
• FDA compliance experience is a plus.
• Experience implementing medical device products highly preferred.
• Excellent communication and collaboration skills.
• Abundant experience working with healthcare customers.
• Experience providing professional services to clinical environments.
• EMR/EHR integration (Epic, Cerner, Meditech).
• Experience with regulatory compliance for medical devices preferred.
• Ability to work well in a collaborative environment and show an ability and willingness to multitask and be hands-on.
• Demonstrated achievement of building strong working relationships with internal departments and external customers.
• Strong presentation skills accompanied with exceptional interpersonal and communication skills (verbal and written).
• Intermediate to advance skillset with Microsoft Office (Excel, Word, PowerPoint, Outlook), and other database/ERP concepts (i.e., Salesforce.com).
• Travel is required to attend meeting/trainings/programs at client locations (up to 75%) and is based on business need (via public transportation: air/auto); may require overnight travel.
• Must have a valid driver’s license.
• Maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
• Demonstrated ability to prioritize and execute tasks in a dynamic environment.
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Highest level of integrity and good judgment, with the ability to effectively deal with highly sensitive, confidential information.
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
• Ability to work flexible hours and weekends to meet business/customer needs.