Clinical Implementation Specialist

About Knowtex Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties. We're at an inflection point where cutting-edge AI meets real clinical impact, giving clinicians hours back each day to focus on what matters most - their patients. We're currently scaling our partnership with the Department of Veterans Affairs (VA), implementing our technology across VA medical centers nationwide to serve America's Veterans and the clinicians who care for them. The Opportunity We're at a critical inflection point. Over the next 90 days, we'll scale from 200 to 7,500 active clinician users across 9 Veterans Integrated Service Networks (VISNs). Over the next 3 years, we'll reach 150,000 users—making this one of the largest healthcare AI implementations in the country. We need a Clinical Implementation Specialist who brings clinical expertise, training delivery skills, and hands-on implementation support to ensure our technology integrates seamlessly into clinical workflows. You'll be the trusted clinical voice working directly with VA clinicians and Site Points of Contact (POCs), delivering training, troubleshooting workflow challenges, and championing adoption at the frontlines of care delivery. This role reports to the Director of Customer Delivery and works collaboratively with the broader implementation team to execute our VA expansion strategy. What You'll Do Clinical Training & Education (40%) Deliver High-Quality Training: Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers)Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical ChampionsLead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunitiesProvide one-on-one coaching for clinicians struggling with adoption or complex workflow scenariosAdapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users) Support Training Program Execution: Coordinate training schedules with Site POCs and VA Training Management System (TMS) administratorsTrack training attendance, completion rates, and satisfaction scoresGather feedback from training participants to inform continuous improvementAssist in updating training materials based on product updates and user feedbackSupport integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS) Build Clinical Champions: Identify and recruit Site Champions who can accelerate adoption within their facilitiesDevelop Champion engagement strategies and provide ongoing mentorshipFacilitate peer learning sessions where successful users share best practicesCreate and maintain a Clinical Champion community of practice Clinical Workflow Support & Advisory (30%) Frontline Clinical Liaison: Serve as the credible clinical contact for VA clinicians, Site POCs, and department leadsConduct clinical workflow assessments at VA sites to identify integration opportunities and barriersProvide specialty-specific guidance on integrating ambient AI into clinical documentation workflowsAddress clinical concerns and questions from frontline providers with empathy and clinical credibilityParticipate in VA medical staff meetings and clinical leadership forums as needed Clinical Quality Support: Monitor user feedback and star ratings to identify clinical quality concernsReview AI-generated documentation examples with users to ensure clinical accuracy and completenessEscalate patient safety concerns or documentation quality issues to leadership promptlySupport clinical quality assurance activities including chart reviews when requestedHelp clinicians understand best practices for reviewing and editing AI-generated notes Workflow Integration: Guide clinicians through pre-encounter setup, template selection, and workflow optimizationTroubleshoot clinical workflow challenges (consent processes, template usage, EHR integration touchpoints)Translate clinical practice realities into actionable feedback for Product and Engineering teamsSupport development of specialty-specific workflows and templates based on frontline insights Implementation Support & Adoption (25%) Site Implementation Execution: Support site go-lives by providing clinical presence during launch periodsConduct post-training check-ins with clinicians to identify early adoption barriersMonitor activation rates, recording initiation rates, and early utilization patternsDeploy targeted interventions for users who haven't activated or recorded within expected timeframesParticipate in Site POC Information Forums, sharing insights and gathering barrier feedback Adoption Monitoring & Intervention: Track user engagement metrics (30-day active users, recording frequency, sustained use rates)Identify struggling users or low-adoption sites requiring targeted supportConduct proactive outreach to at-risk users (non-activators, inactive users, declining usage)Implement "we miss you" campaigns and re-engagement strategiesDocument successful adoption strategies and share across implementation team Barrier Identification & Escalation: Collect and categorize implementation barriers from Site POCs, users, and support ticketsConduct root cause analysis on recurring clinical workflow or adoption challengesEscalate systemic barriers to Director of Customer Delivery with recommended solutionsCollaborate with Support team to resolve technical issues affecting clinical workflowsParticipate in sprint retrospectives and continuous improvement discussions Data Collection & Reporting (5%) Contribute to Evaluation Framework: Track and report on training metrics (attendance, satisfaction, time-to-activation)Monitor clinical quality indicators (star ratings, user feedback themes, editing patterns)Collect qualitative feedback during office hours and site visitsDocument best practices and case studies from high-performing sitesSupport quarterly RE-AIM evaluation data collection activities Stakeholder Communication: Prepare site-specific utilization summaries for Site POCsContribute clinical insights to weekly team reportsDocument lessons learned and recommendations for training/implementation improvementsParticipate in customer business reviews when clinical perspective is needed Who You Are Required Qualifications Clinical Background: Active clinical license (RN, NP, PA, PharmD, or equivalent) with ≥3 years of direct patient care experienceUnderstanding of clinical documentation requirements, EHR workflows, and medical decision-makingExperience with VA healthcare system strongly preferred (VistA/CPRS or Cerner/Oracle Health)Knowledge of multiple clinical specialties and care settingsUnderstanding of HIPAA, medical-legal documentation standards, and quality requirements Training & Education: 2-3+ years developing or delivering clinical education or healthcare IT trainingComfortable presenting to groups ranging from 5 to 100+ participantsExperience with virtual training platforms (Zoom, Teams, WebEx)Ability to adapt teaching methods to diverse learning styles and technical proficiency levelsTrack record of achieving high training satisfaction scores Implementation & Project Support: 2+ years supporting healthcare IT implementations or clinical process improvement initiativesExperience working with multiple stakeholders across complex healthcare organizationsAbility to manage multiple priorities and meet deadlinesComfortable with ambiguity and changing priorities in fast-paced environmentsStrong organizational skills and attention to detail Technical & Analytical Skills: Comfortable learning new healthcare technologies quicklyBasic proficiency with data analysis and dashboards (Excel/Google Sheets)Ability to troubleshoot workflow integration issuesExperience with Learning Management Systems preferredFamiliarity with virtual collaboration tools (Slack, SharePoint, project management software) Communication & Interpersonal Skills: Exceptional verbal and written communication skillsAbility to build rapport and trust with clinicians quicklyStrong active listening skills and empathy for clinician challengesComfortable presenting to clinical leadership and executive stakeholdersCollaborative team player who works well across functions Mindset & Approach: User-centered with deep empathy for clinician burnout and workflow challengesBias toward action with ability to make sound decisions under pressureContinuous improvement orientation with willingness to iterate based on feedbackEntrepreneurial mindset comfortable in startup environmentsMission-driven with genuine passion for improving Veteran care and clinician wellbeingAdaptable and resilient in face of challenges Strongly Preferred Master's degree in Nursing, Health Administration, Public Health, Medical Education, or related fieldVA clinical experience (staff clinician, clinical educator, or clinical informaticist)Experience with ambient AI, clinical documentation improvement, or speech recognition technologiesInstructional design certification or trainingHuman-Centered Design (HCD) or Design Thinking trainingLean/Six Sigma process improvement backgroundExperience with implementation science frameworks (RE-AIM, CFIR) Why Knowtex? Mission That Matters: Every clinician you train gets hours of their life back each week. Every barrier you remove means more Veterans receive better care. This work directly addresses clinician burnout while improving patient outcomes. Clinical Credibility: Your clinical background will be respected and valued. You'll use your clinical expertise to bridge technology and practice, ensuring implementation serves clinicians and patients appropriately. Direct Impact: You'll work hands-on with frontline clinicians, seeing immediate results from your training and support. The gratitude and relief from clinicians who "get their lives back" is incredibly rewarding. Scale & Influence: You'll help shape how 150,000 clinicians integrate AI into their practice. Your frontline insights will directly influence product development and implementation strategy. Growth & Development: As we scale, opportunities will emerge to specialize (clinical quality, specialty-specific training, implementation strategy) or grow into leadership roles. We promote from within. Team & Culture: Work with brilliant, mission-driven colleagues who respect clinical expertise and value frontline insights. We're collaborative, supportive, and committed to continuous learning. Logistics Location: Remote with regular travel required (approximately 20-30% initially, decreasing over time) Travel to VA medical centers nationwide for site visits, go-lives, and training eventsOccasional travel to Knowtex offices for team gatherings and strategic planningFlexibility to adjust travel based on implementation needs Reports To: Director of Customer Delivery Team Collaboration: You'll work closely with Client Onboarding Success Strategist, Customer Support Program Manager, Implementation Managers, and clinical/product teams. You'll have strong collaboration with our Chief Medical Officer. Schedule: Core business hours with flexibility for training delivery across time zones. Occasional early morning or evening sessions to accommodate clinician schedules. Compensation: Competitive salary commensurate with experience, plus equity, comprehensive benefits, and professional development opportunities. To Apply We're looking for a clinician who loves teaching, thrives on problem-solving, and wants to make a tangible difference in reducing clinician burnout. If you've felt frustrated by poorly implemented healthcare technology and want to show it can be done right—if you get energized by helping clinicians succeed—we want to hear from you. Please submit your resume and a cover letter explaining: Why this role excites you and how your clinical background prepares you for itAn example of a time you helped clinicians adopt new technology or workflowsYour approach to training diverse learners with varying levels of technical proficiency Knowtex.ai is an equal opportunity employer committed to building a diverse team that reflects the clinicians and Veterans we serve.