Clinical Implementation Specialist

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Clinical Implementation Specialist based in United States. This role combines clinical expertise, implementation strategy, healthcare education, and emerging AI technologies to support the safe and effective adoption of an ambient clinical documentation platform. You will work directly with clinicians across federal and commercial healthcare environments, helping them onboard, adopt, and confidently use AI-supported documentation tools. The position blends hands-on coaching with strategic implementation work, including service recovery, workflow assessment, and clinical quality improvement. You will also help evaluate clinician-reported issues, identify root causes, and recommend prompt or workflow changes that improve documentation quality. Working closely with Product, Engineering, Customer Delivery, and clinical champions, you will turn frontline insights into scalable solutions. The role is ideal for a clinically experienced professional who is comfortable moving between training sessions, technical discussions, and real-time customer support. The position is remote within the United States, with approximately 20–30% travel to federal and commercial sites.

Responsibilities

• Onboarding, training, and coaching: Conduct live virtual training for clinicians across specialties and healthcare settings, lead office hours and recurring Q&A sessions, provide individualized onboarding and coaching, and deliver train-the-trainer sessions for Site Points of Contact and Clinical Champions.
• Training materials and education: Develop and continuously maintain clinical training curricula, job aids, specialty-specific resources, self-paced materials, and release communications for new features and product changes.
• Clinical champion network: Identify, recruit, and develop Clinical Champions based on adoption data and field relationships, while facilitating an active community of practice that supports peer learning and surfaces adoption challenges early.
• Implementation strategy and service recovery: Develop implementation plans for new and scaling sites, assess clinical workflows and integration opportunities, and lead targeted recovery efforts for sites experiencing adoption difficulties or negative early experiences.
• Implementation improvement: Identify recurring implementation patterns, document successful interventions and failure modes,