Clinical Expert, Care Team Operations

About The Role

We are looking for a passionate and versatile nurse or nurse practitioner to join Thesis as a foundational member of our clinical operations team. This is a broad-scope “utility player” role for a clinician who is equally comfortable performing hands-on care management work, collaborating with product and engineering teams to refine automated technology workflows, and coaching staff on quality and clinical standards.

Responsibilities

• Deliver high-impact clinical work: Perform care management outreach, chronic condition follow-ups, care gap closure, and other clinical activities powered by Thesis’s AI platform.
• Support complex clinical operations workflows: Review prior authorizations, appeals, and other clinical-administrative tasks that require human clinical judgment.
• Provide quality oversight: Conduct quality audits of clinical operations activities, identify trends in errors or gaps, and develop remediation plans.
• Maintain and evolve quality scorecards and clinical rubrics.
• Develop clinical content and coach staff: Build the clinical protocols, scripts, and decision-support content that power Thesis AI agents, and onboard and train clinical team members on Thesis’s platform, workflows, and quality standards.
• Partner with product and engineering: Serve as a clinical subject matter expert, participating in workflow design sessions, testing new agent capabilities, identifying edge cases, and providing feedback.

Requirements

• Active clinical licensure: Current RN, NP, or equivalent clinical license in good standing. Multi-state or Compact licensure is a plus.
• Strong clinical experience: 2-5 years spanning direct patient care and virtual or telephonic care delivery, with meaningful exposure to care management, utilization management, prior authorization, or population health workflows.
• Healthtech experience: Prior experience in a healthtech company, venture-backed startup, health plan, or technology-enabled clinical services organization.
• Quality mindset and entrepreneurial approach: You are detail-oriented, comfortable delivering constructive feedback, and energized by early-stage environments where you’re creating processes from the ground up.

Qualifications

• Location: This role may be remote or hybrid. NYC-based candidates are a plus.

Benefits

We offer a competitive target compensation range of $100–$150k+, plus a generous benefits package. Compensation within this range will depend on experience, licensure level, and scope of responsibilities.

Pay

Please note: This role is staffed through our employment partner. The third party company will be your employer of record (payroll, benefits, HR), while you'll work directly with the Thesis Care team on daily responsibilities.

Schedule

The schedule for this role may vary depending on the needs of the team and the individual's availability.