Manager, Clinical Care Operations

Essential Duties And Responsibilities

• Oversee day-to-day clinical care operations, patient flow, clinic readiness, patient services, and care team coordination.
• Directly supervise Medical Assistants and assigned staff, including scheduling, onboarding, training, performance support, and workflow management.
• Manage patient scheduling, intake, referrals, records management, follow-up activities, and clinical administrative processes.
• Maintain accurate patient information within the EHR and support documentation standards and clinical record management.
• Oversee clinic preparation, supply readiness, insurance verification, prior authorization processes, prescription renewal workflows, and other patient support functions.
• Implement and maintain clinical policies, standard operating procedures (SOPs), quality improvement initiatives, and operational best practices.
• Ensure compliance with healthcare regulations, accreditation requirements, organizational policies, and documentation standards.

Education Support

• Provide administrative and coordinator support to the education department operations.

Administrative and Operations Support

• In Chief Finance Officer/Chief Operations Officer absence, provide backup support and administrative oversight to Office Manager, Facilities Manager, and Accountant.

Qualifications

• Knowledge of clinical care operations, patient service workflows, healthcare administrative processes, financial administration, office operations, vendor coordination, facilities support, and regulatory compliance.
• Experience supporting clinical teams, Medical Assistants, patient care workflows, staffing coordination, and operational issue resolution in a healthcare setting.
• Experience with MS365, SharePoint, electronic health record (EHR) systems (eClinicalWorks experience preferred) or comparable systems.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple clinical and operational priorities while maintaining attention to detail.
• Strong written and verbal communication skills.
• Ability to supervise and support staff while fostering collaboration, accountability, and patient-centered service.
• Professionalism, integrity, discretion, confidentiality, and sound judgment in handling patient and organizational information.

Education And Experience

• High School Diploma
• Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or related field preferred.
• Active California license in CNA, MA, CPT, and/or EMT-B/P
• Active CPR certification
• Minimum 5 years of progressive healthcare operations, clinical administration, or business operations experience.
• Minimum 2 years of supervisory experience.
• Experience with EHR systems and insurance billing.
• Electronic Health Record (EHR) systems (eClinicalWorks experience preferred).

HOURS OF WORK

• Core business hours (Monday – Friday, 8:30 am – 5:00 pm)
• Flexibility to support clinical and operational needs, including occasional early morning, evening, or weekend responsibilities.

WORKING ENVIRONMENT

• Office setting with clinical facilities adjacent to the primary work area and laboratory facilities on a different floor.
• The ability to move within all three of these areas may be required in the execution of the employee’s functional activities.
• Exposure to biohazardous materials and communicable disease requiring the use of universal precautions at all times as well as other conditions common to a medical clinic and research facility.