Clinical Engineering Enterprise Director

About the role

Provides leadership for managing clinical engineering health systems across multiple hospitals and clinics under the direction of a Regional Vice President.

Responsibilities

• Serve as temporary interim Regional Vice President during their absence
• Ensure successful audits from The Joint Commission or DNV process
• Control successful new accounts and program start-ups
• Maintain awareness of competition and market conditions
• Conduct high-quality Strategic Business Reviews
• Mentor and train Unit Directors on program management
• Implement KPI improvement strategies
• Maintain compliance with company ISO:13485 certification standards and QMP policies
• Manage C-Suite client relationships, satisfaction, and retention
• Represent the company on hospital committees to ensure safe and effective equipment operation per contract specifications
• Provide input on client capital replacement strategies for medical equipment and maintenance requirements
• Establish Service Delivery Plans by asset
• Respond promptly to calls from clinical departments and customers to evaluate and resolve valid operator complaints
• Display effective client service in accordance with client satisfaction survey protocols
• Maintain positive relationships with coworkers, medical staff, vendors, manufacturers, and the public
• Provide leadership and managerial oversight to direct reports, ensuring optimum productivity, quality, and efficiency
• Participate in regional succession and backfill planning
• Mentor and train assigned managers on administrative and personnel matters
• Participate in the hiring process to meet staffing objectives
• Ensure appropriate productivity and staffing for assigned accounts
• Coordinate engagement survey action plans
• Provide recognition for successful program implementation
• Manage disciplinary issues and employee relations concerns with HR guidance
• Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on time
• Prepare and implement development and training plans for the region and key high-potential management personnel
• Review long-term full-year forecasts quarterly
• Review accounts for flash/close meetings monthly with variance documentation
• Develop recovery plans when financial goals are not met
• Ensure account accruals for liabilities and revenue
• Responsible for account collections
• Approve high-dollar parts, demand, and vendor contracts within budgeted levels
• Approve capital requests within budgeted levels
• Accountable for all reverse supply chain activity (returns, credits, tax)
• Complete internal financial audits when requested
• Engage as first-level collections
• Perform other duties intrinsic to the successful operation of the business

Qualifications

• Bachelor’s Degree in a technical discipline, Healthcare Administration, or equivalent
• Minimum of eight years servicing a broad range of clinical/patient care equipment in a hospital environment
• Minimum of three years of on-site supervision of hospital technicians preferred
• Minimum of three years managing multiple clinical engineering departments