Clinical Educator of Provider Practices (Full Time)

North Country Healthcare (NCH) is a non-profit affiliation of four medical facilities—Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center—located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations, delivering integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. This role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

About the role

The Provider Practice Clinical Educator serves as a clinical and operational education leader supporting staff across North Country Healthcare’s primary care and specialty practices. This role is responsible for developing, implementing, and evaluating educational programs that enhance clinical quality, patient experience, operational efficiency, and regulatory compliance within ambulatory care settings.

The Clinical Educator supports staff development for roles including:

• Medical Assistants
• Licensed Practical Nurses
• Registered Nurses
• Front office teams
• Triage Nurses
• Clinical support staff

The educator collaborates with practice managers, clinical leaders, providers, and system leadership to ensure consistent workflows, evidence-based practice, regulatory readiness, and optimal patient care delivery across the physician enterprise. This role identifies learning opportunities to maintain and enhance RN skills, such as Ambulatory RN Programs, and serves as a mentor to emerging clinical leaders within provider practices. The Clinical Educator may provide on-site education across multiple practice locations and occasionally participate in clinical operations to maintain practice expertise.

Responsibilities

Education & Professional Development

• Develop, coordinate, and deliver orientation, continuing education, and competency programs for provider practices.
• Evaluate educational needs through observation, performance data, and collaboration with leaders and staff.
• Create evidence-based learning materials, simulation experiences, and skill validations to improve clinical performance, standardize care processes, and ensure compliance with organizational and regulatory standards.
• Evaluate the effectiveness of educational programs through metrics such as staff competency completion, quality indicators, and patient outcomes.
• Support system-wide initiatives to promote quality, patient safety, and best practices.
• Maintain accurate education and competency documentation in compliance with CMS and other regulatory requirements.

Clinical Practice

• Maintain clinical expertise through regular participation in patient care within the various practices at NCH.
• Serve as a role model in demonstrating safe, effective, and compassionate care.
• Collaborate with managers and interdisciplinary teams to identify learning opportunities and improve clinical outcomes.

Leadership & Collaboration

• Partner with clinical leadership to align education with strategic goals, accreditation standards, and professional practice models.
• Participate in shared governance, quality improvement, and system-wide education committees.
• Facilitate new technology, equipment, and policy rollouts with appropriate training and evaluation.

Travel & Multi-Site Support

• Provide on-site education and clinical support across all healthcare system facilities.
• Schedule and prioritize site visits to meet department and system needs.

Non-essential Functions

• Performs additional duties as assigned.
• Adheres to facility Values, Service Excellence, and Standards of Excellence.

Requirements

• Bachelor’s degree in Nursing (BSN) required; Master’s Degree in Nursing preferred.
• Current RN license (State of New Hampshire).
• Association-accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), with renewal on a regular basis (up to a three-month grace period after expiration).
• Minimum 3 years of clinical experience in ambulatory, primary care, or specialty practice.
• Experience in training, precepting, or staff development.
• Familiarity with quality improvement initiatives and workflow optimization.

Preferred Qualifications

• Certified Rural Health Clinics Professional (CRHCP).
• Certification as Nurse Educator (CNE) or specialty certification (e.g., Certified Ambulatory Care Nurse).

Skills

• Strong communication, presentation, and facilitation skills.
• Ability to work independently and collaboratively across diverse teams.
• Ability to evaluate clinical competencies.
• Ability to facilitate both classroom and hands-on training.
• Proficiency in learning management systems and educational technology.
• Strong computer skills, including the ability to navigate electronic medical records.
• Commitment to lifelong learning and professional growth.
• Flexibility to adjust schedule based on educational and clinical needs, including shift work.