Clinical Education Specialist- Ultrasound (St. Louis, MO)

Roles and Responsibilities

• Provides technical and clinical leadership during sales process by demonstrating full range of product features and benefits, including potential uses, product capabilities, and benefits to customers.
• Provides input on needs of customers in new and existing markets and participates in market development activities.
• Develops, coordinates, and delivers product training to customers on applications and equipment use, and monitors customer installations to improve customer satisfaction and maintain customer relationships.
• Prepares site visit and demo reports and provides regular feedback on customer satisfaction and product needs.
• Provides clinical and technical expertise at regional and national customer events.
• Supports trade shows and professional conferences by performing product demonstrations and promotions as well as customer training at society meetings, customer sponsored programs, and local and national trade shows.
• Participates in Company-sponsored ultrasound programs including clinical trials, validation programs, research events, and education events.
• Mentors field team, providing clinical, technical, and professional guidance.
• Uses market and product knowledge to assist sales team in developing sales, marketing, and customer service strategies.
• Communicates with CES, service, marketing, and sales teams to align applications activities with sales needs and business objectives and ensure customer and business needs are met.
• Shares best practices.

Required Qualifications

• Registered Diagnostic Medical Sonographer (RDMS) or Registered Vascular Technologist (RVT) and three or more years of related urology, surgical, point of care, or colorectal ultrasound experience with knowledge of cross-sectional anatomy, ultrasound anatomy, physiology, pathology, and safety aspects of diagnostic ultrasound.
• Active professional clinical and technical certifications and registries necessary to scan live patients in a clinical setting.
• Bachelor’s degree or equivalent years of experience.
• Must be able to complete and maintain all vendor credentialing requirements for entry into hospital environments as required.
• Must be skilled in 2D, 3D, Doppler, and color flow imaging in order to demonstrate clinical scanning proficiencies on products and platforms.
• Must be able to lift and move up to 30 pounds and push and pull wheeled ultrasound equipment.
• Able to understand and present complex material and interact with physicians, surgeons, radiologists, sonographers, nurses, and other health professionals.
• Independent self-starter with ability to collaborate with and support cross-functional teams, internal and external customers, and global counterparts.
• Able to manage and resolve conflict, communicate issues, and propose solutions as a part of a solution-based sales process.
• Able to identify opportunities for improvement and take actions to improve.
• Team orientation with a customer satisfaction mindset.
• Able to multitask and manage multiple priorities.
• Improve customer satisfaction through continuing education on optimization of equipment utilization by customer.
• Computer proficiency with Microsoft Office Suite products required.
• 80% travel is required.