Clinical ECM Lead Case Manager - LVN

Case Manager Job Responsibilities

• Assess Member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, traumainformed care, social supports, housing, and referral and linkage to community-based services and supports
• Oversees the development of the Member care plans and supports SMART goal setting
• Connect Member to other social services and supports that are needed
• Identify and escalate clinical concerns
• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Traumainformed Care principles
• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Care Navigation platform
• Complete all documentation, including outcome measures within the timeframes established by the individual care plans
• Maintain up-to-date Member health records in the Electronic Medical Record (EMR) system and other business systems
• Establishes and maintains effective working relationships with provider offices, County departments and other community agencies, and internal stakeholders related to care coordination for members, disease management, and health education
• Provide mentorship and coaching to other members of the team

Education, Experience, and Licensing Requirements

• LVN License
• Willing and able to work Monday-Friday 8:30am - 5:00pm, in office, in the field and remotely
• 4+ years experience as a case manager
• Working knowledge of government and community resources related to social determinants of health
• Excellent oral and written communication skills
• Positive interpersonal skills required
• Clean driving record, valid driver's license, and reliable transportation
• Must have general computer skills and a working knowledge of EMR / Care Management platforms