Clinical Director, Training & Quality
About the role
The Clinical Director of Training & Quality is a senior leadership role at Vynca, a company dedicated to providing comprehensive care for individuals with complex needs at home. Guided by core values of Excellence, Compassion, Curiosity, and Integrity, this role is responsible for designing, implementing, and continuously improving education, quality, and accreditation programs that align with the company’s value-based, home-based Palliative Care model.
Responsibilities
Develop, manage, and evaluate a comprehensive training curriculum for clinical staff, including onboarding, role-specific competencies, and ongoing professional development.
Design and deliver palliative care-specific education programs covering symptom management, goals-of-care conversations, advance care planning, interdisciplinary team (IDT) coordination, and culturally sensitive care.
Integrate value-based care principles into all training frameworks, utilizing the existing learning management system (LMS) to assign, track, and report on clinical staff training completion.
Lead the organization's QA/QI program, establishing and monitoring key performance indicators (KPIs) such as pain and symptom management outcomes, patient/family satisfaction, avoidable hospitalizations, goals-of-care documentation rates, and advance directive completion.
Facilitate regular performance review cycles, root cause analyses (RCAs), and PDSA (Plan-Do-Study-Act) improvement cycles, analyzing clinical and operational data to identify trends, gaps, and opportunities for improvement.
Support organizational adherence to applicable federal, state, and local regulatory requirements through staff education, clinical quality monitoring, and operational guidance activities.
Collaborate with payers and health plan partners to meet value-based quality benchmarks and reporting requirements.
Develop and maintain accreditation readiness programs to ensure the organization operates in a continuous survey-ready state, leading all accreditation activities including preparation, application, site visits, and ongoing maintenance.
Build, mentor, and manage a team of trainers, quality specialists, and quality support personnel, representing the organization in external forums, payer partnerships, and community collaborations related to palliative care quality and education.
Foster a culture of psychological safety, continuous learning, and equitable, patient-centered care.
Qualifications
Active, unrestricted licensure as an Advanced Practice Provider (Nurse Practitioner, Physician Assistant, Clinical Nurse Specialist, or equivalent).
At least 8–10 years of progressive experience in healthcare, with at least 4 years in palliative care, hospice, or home health settings.
Demonstrated leadership experience in clinical education, training program development, and quality improvement.
Hands-on experience with regulatory compliance and at least one full accreditation cycle.
Deep knowledge of value-based care models, including shared savings, capitation, or risk-based contracting in home-based or palliative settings.
Proficiency with QI methodologies (Lean, Six Sigma, PDSA) and data analysis tools.
Strong written and verbal communication skills with the ability to translate complex clinical and regulatory concepts for diverse audiences.
Hybrid work environment with periodic travel to care sites, regional offices, and external meetings.
Ability to collaborate effectively across geographically distributed, interdisciplinary care teams.
Preferred
Doctor of Nursing Practice (DNP) degree.
Master's degree in Healthcare Administration (MHA) or dual DNP/MHA.
Certification in palliative care (ACHPN).
Certified Professional in Healthcare Quality (CPHQ).
Familiarity with LMS platforms for tracking and reporting on clinical training completion.
Familiarity with CAPC (Center to Advance Palliative Care) frameworks and NHPCO Clinical Practice Guidelines.
Experience working with Medicare Advantage, Medicaid managed care, or accountable care organization (ACO) quality programs.