Clinical Director

About the Role

The Director of Clinical Practice provides strategic leadership and oversight for the development, implementation, and advancement of OCHN’s clinical best practices and healthcare integration initiatives. This role leads clinical operations, promotes evidence-based practices, and ensures the delivery of high-quality, person-centered services across the organization. The Director supervises key clinical teams, including the Manager of Integrated Healthcare, Infant and Early Childhood Mental Health Consultants, and the Assessment Center Team. This position spearheads clinical quality improvement, service development, workforce capacity building, and compliance with contractual, regulatory, and accreditation requirements.

The Director collaborates with organizational departments to assess clinical trends and provide leadership in program development, implementation, and strategic planning, supporting high-quality, efficient services and improved outcomes for individuals served.

Responsibilities

• Lead Clinical Best Practices, Healthcare Integration, and Utilization Management initiatives to support organizational and contract objectives.
• Oversee the development, implementation, and evaluation of clinical policies, protocols, practice guidelines, and quality improvement activities.
• Provide supervision, coaching, and performance management for assigned clinical leaders and staff.
• Lead and represent OCHN in healthcare integration initiatives, committees, workgroups, and collaborative partnerships.
• Negotiate, manage, and monitor clinical and integrated healthcare contracts, grants, and related funding.
• Collaborate with internal and external stakeholders to support training, workforce development, and practice improvement efforts.
• Evaluate provider performance, monitor contract compliance, and recommend corrective actions or recognition based on outcomes and quality measures.
• Analyze clinical, quality, and utilization data to identify trends, improve performance, and support strategic decision-making.
• Co-lead sentinel event reviews and provide clinical expertise to credentialing, quality, and compliance activities.
• Resolve provider and system-level issues, including complaints, disputes, appeals, and performance concerns.
• Collaborate across departments and external partners on local, state, and federal initiatives impacting service delivery.
• Develop and monitor departmental budgets and grant expenditures.
• Perform other duties as assigned.

Requirements

• Master’s degree or higher in Psychology, Social Work, or Counseling.
• State of Michigan licensure as Psychologist (LLP), Social Worker (LMSW), or Counselor (LPC).
• Minimum of 5 years relevant clinical experience.
• Departmental leadership or director experience required.
• Demonstrated leadership skills in a managerial or supervisory position in the public or private sector are preferred.

Preferred Experience & Knowledge

• PIHP/CMHSP Medicaid managed care.
• Behavioral health administration.
• Integrated physical/behavioral healthcare.
• NCQA / CARF accreditation standards.
• Michigan Mental Health Code.
• Medicaid rules and regulations, Michigan Provider Manual, and Community Mental Health service delivery system.
• Integrated Healthcare practices.
• PIHP and CMHSP.
• Title 42 of the Code of Federal Regulations.

Skills & Competencies

• Proven ability to lead high-performing, cross-functional teams and organizational initiatives.
• Experienced in project management, including planning, coordination, implementation, and execution.
• Effective at analyzing and resolving complex operational, clinical, and financial challenges.
• Expertise in quality improvement, quality assurance, and performance monitoring processes.
• Knowledge of integrated clinical healthcare practice development and implementation.
• Experienced in budget development, fiscal management, and resource oversight.
• Demonstrated success in coaching, mentoring, and developing staff to achieve organizational goals.
• Proficient in Microsoft Office and other business technology applications.
• Strong leadership capabilities in change management, problem-solving, and crisis response.
• Committed to fostering collaboration, accountability, and continuous improvement.
• Strong interpersonal, written, and verbal communication skills.
• Skilled in negotiation, conflict resolution, and relationship building.

• OCHN Core Competencies:
• Integrity/Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles.
• Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served.
• Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Additional Information

• Must have available means of transportation for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours.
• Work performed primarily in an office environment with a hybrid (onsite/remote) work schedule available.
• Must be able to complete all physical requirements of the job with or without reasonable accommodation.