Clinical Diabetes Sales Specialist - New Orleans, Louisiana

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology—an advanced predictive algorithm that automates insulin delivery. Our human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Many team members live with diabetes or have a loved one impacted by it, making this work deeply personal.

About the role

As a Clinical Diabetes Sales Specialist, you will be directly responsible for clinical services and, in partnership with a Territory Manager, the promotion and sale of Tandem Diabetes products within an assigned territory (New Orleans, Louisiana, including Baton Rouge, Northshore, and Mississippi Gulf Coast). This field-based role focuses on achieving sales goals through clinical acceptance of Tandem products, leveraging your expertise to provide education and support to healthcare professionals, trainers, and patients.

Responsibilities

• Develop successful strategies with the assigned Territory Manager to address clinical concerns, ensure product sales, and retain existing relationships.
• Use available tools and resources to identify sales leads and determine prospecting criteria.
• Promote Tandem’s unique market position and differentiate its products and clinical services to create value for healthcare professionals.
• Educate prospects and customers on industry trends, Tandem products, services, outcomes, and population health management issues.
• Complete all product training, documentation, and communication with healthcare professionals (HCPs) thoroughly and timely per company policy.
• Establish and maintain professional relationships with HCPs to support product sales.
• Handle initial and ongoing recertification of contracted and non-contracted Tandem Pump Trainers in the territory.
• Collaborate with Customer Technical Support Specialists and Clinical Support Specialists to address post-sale product issues and patient education needs.
• Maintain updated records in the customer relationship management (CRM) software for all business dealings within the territory.
• Establish and maintain a territory call cycle to maximize time with sales prospects and customers while minimizing administrative tasks.
• Ensure compliance with company policies, including Privacy/HIPAA and other regulatory, legal, and safety requirements.
• Report to the Regional Sales Manager (RSM) for sales and business responsibilities and partner with the Regional Clinical Manager (RCM) for clinical goals and compliance.

Requirements

• RN (BSN preferred), RD, or RPh, or equivalent combination of education and applicable job experience.
• Advanced Diabetes Education Professional Credential: Certified Diabetes Care and Education Specialist (CDCES) or Board Certified, Advanced Diabetes Management (BC-ADM) certified or eligible.
• 2+ years of experience coordinating and conducting patient education on the technical use of diabetes technology (video remote education preferred).
• Ability to relate effectively with patients, referral sources, and healthcare professionals.
• Demonstrated ability to communicate as a clinical expert on diabetes, diabetes technology, Automated Insulin Delivery, and diabetes management software systems.
• Skilled at presenting educational material clearly and concisely to various audiences.
• Ability to thrive in a fast-paced, ever-changing market and view change as an opportunity for improvement.
• 1+ year of related diabetes/endocrinology industry experience preferred.
• Ability to travel at least 80% within the assigned territory; must maintain a valid driver’s license, required auto insurance, and a good driving record per company policy.

Pay

The base pay for this position is $102,000 to $123,000 annually, with a target earning potential of $126,000 to $148,000 annually. Base pay varies based on job-related knowledge, skills, experience, and location. In addition to base pay, Tandem offers a competitive compensation package that includes incentive compensation and equity.

Benefits

• Health care benefits (medical, dental, vision) available from day one, including health savings accounts (HSA) and flexible spending accounts (FSA).
• 11 paid holidays per year.
• Minimum of 20 days of paid time off (accrual starts on day one).
• 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP).