Clinical Delivery Coordinator

About the role

Twin Health is a rapidly growing digital health company dedicated to improving metabolic health through AI Digital Twin technology. This role plays a crucial part in ensuring that every member receives the right care team, aligning with licensure and operational guidelines.

Responsibilities

• Weave together data analysis with early-stage responsibilities in Clinical Delivery Management (CDM) operations, including care team assignments, load balancing, and supporting workflow automation.
• Collaborate with cross-functional teams to drive data-driven decisions, improve member care, and streamline clinical processes.
• Support daily provider and coach assignments based on licensure and operational requirements.
• Maintain accurate data and ensure operational efficiency across internal systems.
• Make data-driven decisions to inform product requirements based on operational needs.
• Collaborate with the Clinical Delivery, Practice Management, Licensure, and clinical teams to resolve assignment discrepancies.
• Identify operational inefficiencies through data analysis and recommend process improvements.
• Use AI tools like Claude to improve productivity and streamline workflows.
• Support QA initiatives for cross-functional processes, focusing on cycle-time reduction and effort streamlining.
• Generate and maintain regular reports on care team assignment status, panel balance, and coverage gaps.
• Flag trends or anomalies in assignment data for team review.
• Provide regular operational updates on assignment status to leadership and cross-functional partners.
• Ensure reporting is accurate, timely, and consistent with data definitions used across Salesforce, Medallion, and other source systems.

Qualifications

• Proficiency in Microsoft Excel/Google Sheets (formulas, filters, sorting, pivot tables, lookup functions, and data analysis).
• Familiarity with Claude or other AI productivity tools.
• Basic understanding of medical terminology, including: Healthcare provider licenses, Advanced Practice Providers (APPs), Care team structures.
• Excellent attention to detail with a strong focus on accuracy.
• Ability to work efficiently and manage multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Team player with a collaborative mindset and willingness to learn.

Key Competencies

• Accuracy and attention to detail.
• Speed and efficiency.
• Analytical thinking.
• Ownership and accountability.
• Collaboration and teamwork.
• Adaptability and continuous learning.
• Strong organizational skills.