Clinical Delivery Coordinator

This remote role supports the delivery of high-quality clinical operations within an innovative healthcare environment. The Clinical Delivery Coordinator helps ensure members receive the right care support by managing provider and coach assignments, operational workflows, and data accuracy. The position combines healthcare operations, analytics, and process improvement to strengthen clinical delivery capabilities. You will collaborate with cross-functional teams to optimize assignment processes, improve efficiency, and support scalable care models. The role offers exposure to AI-enabled workflows, healthcare technology platforms, and data-driven decision-making. This opportunity is ideal for an organized, analytical professional who enjoys solving operational challenges and improving patient experiences.

Accountabilities

• Support provider and coach assignments based on licensing requirements, operational guidelines, program needs, and care team capacity.
• Monitor care team panels to maintain appropriate workload balance, coverage, and alignment with operational changes such as onboarding, attrition, leave coverage, and language requirements.
• Respond to assignment-related requests from providers, coaches, and internal stakeholders while ensuring timely resolution of issues.
• Perform data validation, quality checks, and tracker maintenance to ensure accuracy across operational systems.
• Analyze operational data to identify inefficiencies, recommend improvements, and support data-driven decisions.
• Maintain and improve standard operating procedures while escalating complex issues when needed.
• Collaborate with clinical delivery, practice management, licensing, product, and technical teams on automation initiatives and workflow enhancements.
• Support reporting activities by maintaining dashboards, tracking key metrics, and providing leadership visibility into assignment operations.
• Identify trends, risks, and anomalies within assignment data and contribute to continuous process improvement.
• Use AI productivity tools and operational technologies to streamline workflows and increase efficiency.

Requirements

The ideal candidate is detail-oriented, analytical, and motivated by improving healthcare operations through technology and collaboration. This role requires strong organizational skills, comfort working with data, and the ability to manage multiple priorities in a fast-paced environment.

• Experience working with operational processes, healthcare workflows, or clinical delivery environments preferred.
• Strong proficiency in Microsoft Excel or Google Sheets, including formulas, filters, pivot tables, lookup functions, and data analysis.
• Familiarity with AI productivity tools such as Claude or similar platforms.
• Basic understanding of healthcare terminology, provider licensing, advanced practice providers, and care team structures.
• Strong attention to detail with a commitment to accuracy and data quality.
• Ability to analyze information, identify patterns, and solve operational problems effectively.
• Excellent written and verbal communication skills with the ability to collaborate across teams.
• Strong organizational skills and ability to manage multiple tasks while meeting deadlines.
• Adaptable mindset with willingness to learn new systems, processes, and technologies.
• Collaborative team player with ownership, accountability, and continuous improvement mindset.

Benefits

• Competitive compensation range of approximately $22-$26 per hour.
• Fully remote work opportunity for U.S.-based employees.
• Opportunity to gain hands-on experience in healthcare operations and clinical delivery management.
• Exposure to AI-assisted workflows and modern healthcare technology platforms.
• Opportunity to contribute to impactful healthcare solutions focused on improving patient outcomes.
• Equity participation opportunities.
• Unlimited vacation policy with manager approval.
• 16 weeks of fully paid parental leave for delivering parents and 8 weeks for non-delivering parents.
• Employer-sponsored healthcare, dental, and vision coverage, including family coverage support.
• Health Savings Account and Flexible Spending Account options.
• 401(k) retirement savings plan.
• Supportive, collaborative global team environment.