Clinical Coordinator

About the role

This position oversees the medical assisting staff and other specified areas of the office, collaborating with office Nursing Leadership and the Practice Manager.

Responsibilities

• Supervises day-to-day operations to ensure efficient, fiscally responsible and customer responsive procedures and operations.
• Affords assistance with recruitment, hiring, orientation, training and coaching of MA staff, in accordance with IHA service and human resource guidelines.
• Effectively organizes training materials for new employees, maintaining the most recent version.
• Maintains efficient and effective scheduling for the MA staff and manages Time & Attendance program; coordinates timekeeping and time off requests.
• Fills in as Medical Assistant when needed.
• Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines.
• Evaluates the performance of MA staff, recommends merit increases, promotions and disciplinary actions, in accordance with IHA human resource and service guidelines.
• Maintains teamwork environment and a high level of employee morale.
• Oversees tasks that optimize workflow; provides suggestions to continually improve processes and the customer experience.
• Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develops clinical protocols as needed to ensure compliance with federal regulations.
• Implements inventory control system related to clinical supplies and immunizations/medications.
• Manages the immunization and VFC vaccine program and coverage of PAQ when needed.
• Manages clinical audits, internal and external, for the office.
• Attends required internal and external meetings, performs other administrative support tasks, and assists in the development and oversight of the office budget.
• Supports other offices, attends required meetings and training and participates in committees as requested.
• Performs other duties as assigned.

Qualifications

• Education: High school graduate or equivalent with applicable college coursework or seminars in management and supervision. Prefer associate or bachelor’s degree in relevant field (Management, Healthcare Administration, etc.).
• Credentials/Licenses: Valid CPR certification. Certification as a Medical Assistant through one of the following certifying agencies: American Association of Medical Assistants (CMA), American Medical Technologists (RMA), National Center for Competency Testing (NCMA), National Healthcareer Association (CCMA), National Association of Health Professionals (NRCMA), American Medical Certification Association (CMAC).
• Nurses must have valid, unrestricted LPN or RN license in the State of Michigan.

Requirements (abilities & Skills)

• Knowledge of patient care procedures and organizational policies related to position responsibilities.
• Proficient/knowledgeable in medical terminology.
• Demonstrated ability to work independently with general oversight from the Practice Manager.
• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to speak before groups of people, either in-person or virtual.
• Ability to work collaboratively in a team-oriented environment; courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, vendors and the general public.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to work overtime hours as scheduled.
• Ability to drive to other office/practice sites and meeting and training locations.